Project Coordinator

Resolv Global; Pangasinan; Hybrid; PHP 355,446 - 425,754; Full time

Job summary

Resolv Global is seeking a highly organized Project Coordinator to support the implementation of business communication and connectivity solutions, with strong focus on customer experience and cross-functional collaboration.

You will manage projects from initiation through completion, coordinate milestones, and ensure timelines are met. This role is hybrid in Dagupan, Philippines, and requires excellent English communication and multitasking skills.

Qualifications

• Excellent verbal and written English communication skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Manage projects throughout the implementation lifecycle from initial design through successful completion.
• Coordinate project milestones and ensure timelines remain on track.
• Communicate regularly with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps.
• Schedule and coordinate required resources to support project implementation.
• Monitor project progress and proactively identify potential risks, delays, or issues.
• Maintain accurate project documentation and updates within internal systems.
• Utilize reports and dashboards to manage project activities and provisioning tasks.
• Escalate issues appropriately and drive timely resolution.
• Ensure customer expectations are properly managed throughout the project lifecycle.
• Provide exceptional customer service while maintaining accountability for project outcomes.
• Manage multiple projects simultaneously while maintaining accuracy and attention to detail.

Skills

Verbal and written English

Education

High School Diploma or equivalent

Tools

CRM systems

Ticketing systems

Project management platforms

Job description

We are seeking a highly organized, detail-oriented, and customer-focused Project Coordinator to join a growing team supporting the implementation of business communication and connectivity solutions. This role is ideal for professionals who thrive in fast-paced environments, enjoy coordinating multiple moving parts, and take pride in delivering an exceptional customer experience. You'll work closely with customers, vendors, and internal teams to ensure projects are completed accurately, efficiently, and on schedule. Success in this role requires strong communication skills, excellent time management, a proactive mindset, and the ability to take ownership of projects from initiation through successful completion.

What You’ll Be Doing

• Manage projects throughout the implementation lifecycle from initial design through successful completion
• Coordinate project milestones and ensure timelines remain on track
• Communicate regularly with customers, vendors, and internal stakeholders regarding project status, timelines, and next steps
• Schedule and coordinate required resources to support project implementation
• Monitor project progress and proactively identify potential risks, delays, or issues
• Maintain accurate project documentation and updates within internal systems
• Utilize reports and dashboards to manage project activities and provisioning tasks
• Escalate issues appropriately and drive timely resolution
• Ensure customer expectations are properly managed throughout the project lifecycle
• Provide exceptional customer service while maintaining accountability for project outcomes
• Manage multiple projects simultaneously while maintaining accuracy and attention to detail

Compensation

• PHP 35,000 per month
• Full-time opportunity
• Hybrid in Dagupan

Schedule

• Monday through Friday
• 7:00 AM - 4:36 PM Mountain Standard Time (MST)
• Applicants must be comfortable working a schedule aligned with MST business hours

Why Join Us?

This is an opportunity to join a team that highly values accountability, communication, organization, and customer experience. You’ll play a key role in ensuring successful project delivery while working alongside experienced professionals in a collaborative and supportive environment.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our Hiring Process Includes

• Resume Review
• Prescreen Questionnaire
• One-Way Video Interview
• Live Interview
• Final Interview

Please note that only applicants who complete all required stages will be considered.

Also note:

This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for the position.

Requirements

Required Qualifications

• High School Diploma or equivalent
• Previous experience in customer service, project coordination, operations support, account coordination, implementation support, service delivery, or a related role
• Strong verbal and written English communication skills
• Excellent organizational and time management abilities
• Strong attention to detail and follow-through
• Ability to manage multiple priorities simultaneously
• Strong problem-solving and critical-thinking skills
• Ability to work independently and take ownership of assigned responsibilities
• Proficiency with computers and web-based systems

Preferred Qualifications

• Experience coordinating projects, implementations, or service delivery activities
• Experience working with customers, vendors, and multiple stakeholders
• Telecommunications, technology, managed services, IT, or BPO experience
• Experience using CRM systems, ticketing systems, project management platforms, or similar tools