Customer-Facing Administrative Assistant | Evening Shift & Growth

optiBPO; Mabalacat; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

In-house medical team and HMO coverage

Healthy workplace promotesCollab and 兼

Job summary

optiBPO is seeking an Administrative Assistant in Mabalacat City, Pampanga, eager to deliver outstanding customer support and accurate administrative duties. You will handle inquiries, update records, and collaborate with cross-functional teams to resolve issues in a fast-paced environment.

This role offers exposure to international clients, competitive benefits, and opportunities to grow with a growing company.

Qualifications

• Proven experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Provide high-level customer support by addressing customer queries and concerns.
• Update and maintain customer information in the company database.
• Coordinate with different teams to ensure timely resolution of customer issues.
• Develop and maintain strong relationships with clients, acting as a point of contact.
• Assist in the implementation of new customer service initiatives and strategies.
• Collaborate with team members to achieve monthly targets and service-level agreements.
• Conduct research and analysis to identify areas for improvement in customer service processes.

Skills

Customer service

Administrative experience

Verbal & written communication

Problem solving

Multitasking

MS Office

Critical thinking

Time management

Email processing

Invoicing

Tools

CRM software

Job description

optiBPO is seeking an Administrative Assistant in Mabalacat City, Pampanga, eager to deliver outstanding customer support and accurate administrative duties. You will handle inquiries, update records, and collaborate with cross-functional teams to resolve issues in a fast-paced environment.

This role offers exposure to international clients, competitive benefits, and opportunities to grow with a growing company.