Customer Experience Specialist - Multichannel & Growth Path

Fpsinc; Davao City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Full Potential Solutions (FPS) is seeking a Customer Experience Associate to join our Manila-based team, working onsite in Davao City. You will handle customer inquiries via phone, chat, and email, balancing voice and non-voice tasks and ensuring accurate data collection.

You will gather and verify customer information, research remittance statuses, and collaborate with partners to deliver timely remittance services while meeting performance metrics.

Qualifications

• Strong English communication, both written and spoken.
• Excellent multitasking and research abilities.
• Detail-oriented with good time management.

Responsibilities

• Handle customer inquiries via phone, chat, and email.
• Balance 50% voice and 50% non-voice tasks.
• Gather and verify customer information.
• Research remittance information and update status.
• Review documents to match internal data.
• Collaborate with partners to ensure remittance delivery.
• Meet and exceed performance metrics.

Skills

Business English

Multitasking

Customer service

Time management

Attention to detail

Education

Senior High School or equivalent

2nd year college

Tools

Web tools

AI tools familiarity

Job description

Full Potential Solutions (FPS) is seeking a Customer Experience Associate to join our Manila-based team, working onsite in Davao City. You will handle customer inquiries via phone, chat, and email, balancing voice and non-voice tasks and ensuring accurate data collection.

You will gather and verify customer information, research remittance statuses, and collaborate with partners to deliver timely remittance services while meeting performance metrics.