Customer Experience Specialist | Fast-Paced Support

Metacom Careers; Metro Manila; On-site; PHP 240,000 - 300,000; Full time

Job summary

Metacom Careers is seeking an entry-level Customer Support representative in Metro Manila. You will provide exceptional service across multiple channels, respond promptly to inquiries, and maintain a positive, empathetic attitude toward customers.

You will document interactions in the database, help update FAQs, and work in a fast-paced environment. A Bachelor's degree is preferred and strong communication skills are essential.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Entry-level (0–2 years) experience.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Team player with a customer-oriented mindset.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Respond promptly to customer inquiries and resolve issues effectively.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Document customer interactions accurately in the database.
• Assist in keeping customer support documents and FAQs updated.

Skills

Verbal communication

Written communication

Fast-paced environment

Problem-solving

Attention to detail

Team player

Customer-oriented mindset

Education

Bachelor's degree in a relevant field

Job description

Metacom Careers is seeking an entry-level Customer Support representative in Metro Manila. You will provide exceptional service across multiple channels, respond promptly to inquiries, and maintain a positive, empathetic attitude toward customers.

You will document interactions in the database, help update FAQs, and work in a fast-paced environment. A Bachelor's degree is preferred and strong communication skills are essential.