Customer Experience Specialist - BPO Savvy | Salesforce

3o-BPO Incorporated; Manila; On-site; PHP 268,000 - 357,000; Full time

Job summary

3o-BPO Incorporated is seeking an engaged and solutions-oriented Customer Service Representative in Manila. The role focuses on assisting customers with inquiries and delivering exceptional service, while maintaining accurate records of interactions and transactions.

Candidates with at least 6 months of BPO experience and strong communication skills will thrive in a collaborative team environment. Experience with retail or e-commerce accounts is a plus, and proficiency in Salesforce is highly

Qualifications

• 6 months BPO experience
• Good communication skills
• Handled a retail or e-commerce account (advantage)
• Proficiency in Salesforce is a big plus

Responsibilities

• Assist customers with inquiries and provide exceptional service
• Resolve customer issues efficiently and effectively
• Maintain accurate records of customer interactions and transactions
• Work collaboratively with team members to enhance customer satisfaction

Skills

Customer service

Communication skills

Tools

Salesforce

Job description

3o-BPO Incorporated is seeking an engaged and solutions-oriented Customer Service Representative in Manila. The role focuses on assisting customers with inquiries and delivering exceptional service, while maintaining accurate records of interactions and transactions.

Candidates with at least 6 months of BPO experience and strong communication skills will thrive in a collaborative team environment. Experience with retail or e-commerce accounts is a plus, and proficiency in Salesforce is highly