Customer Care Professional US Banking Servicing

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 469,000 - 781,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

Health and wellness benefits

Hybrid working model

Job summary

American Express is hiring for Banking Customer Care roles in Bonifacio Global City, Taguig. You will handle calls for Banking customers, resolving inquiries on transactions, rewards, and redemption while upholding compliance standards.

The role supports a Customer First philosophy, requires 1.5+ years in BFSI customer service with strong communication, and offers a hybrid onsite/remote work model with opportunities for incentives and career growth.

Qualifications

• At least college level.
• BFSI experience is required.
• Minimum 1.5 years of customer service experience.
• At least 1.5 years CSAT/NPS experience (recent 6 months).
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced metric-driven environment with multitasking.
• Proficient in managing chats and multiple applications.
• Employed candidates preferred; unemployment within 6 months is a consideration.

Responsibilities

• Provide extraordinary customer care via phone to Banking customers.
• Support Customer First philosophy by ensuring professional handling of customer requests.
• Assist customers with Banking transactions and funds inquiries.
• Respond and resolve customer inquiries around rewards and redemption.
• Adhere to regulatory and compliance guidelines related to servicing practices.

Skills

Customer service

Listening skills

Written communication

Verbal communication

Multitasking

Web navigation

Chat tools

Technical proficiency

Education

College level

Tools

CRM systems

Chat platforms

Web-based tools

Job description

Job Description

9th in Great Place to Work's Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine's 2026 World's Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Responsibilities

• Provide extraordinary customer care via phone to Banking customers
• Support Customer First philosophy by ensuring professional handling of customer requests
• Supporting Customers with Banking transactions and funds inquiries
• Respond and resolve customer inquiries around rewards and redemption
• Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Qualifications

Minimum Qualifications:

• At least college level
• Banking, Financial Services and Investment (BFSI – savings, checking, debit cards, deposit, and credit card) experience is required.
• Minimum 1 ½ Years of Customer Service experience with a passion for building customer loyalty.
• At least 1 ½ years CSAT/NPS experience (with recent relative experience for the past 6 months).
• Exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
• Technical proficiency to manage chats and multiple applications at the same time.
• Excellent written and verbal communication skills.
• Employed candidates are preferred, while we are open to considering unemployed candidates, the ideal would have a maximum of 6 months unemployment from the target start date.

Additional Details

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
• Work From Home Requirements:
  • Must have at least 25 mbps internet connection plan / speed
  • Must have a private & quiet area to work at home
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well‑being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well‑being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.