CX Team Lead Sales And Retention

Mass Markets, Inc.; San Fernando; On-site; PHP 420,000 - 660,000; Full time

Job summary

Mass Markets, Inc. is seeking a Team Leader to drive exceptional customer experiences, support sales growth, and achieve retention goals.

You will lead a team of customer care, inbound/outbound, and retention professionals, delivering coaching, guidance, and performance optimization. The role emphasizes establishing KPIs, monitoring outcomes, conducting reviews, and collaborating with cross-functional teams to meet revenue targets while fostering continuous improvement and training to elevate

Responsibilities

• Lead a team of customer care, inbound/outbound, and retention professionals, delivering coaching, guidance, and performance optimization.
• Establish KPIs, monitor outcomes, and conduct reviews to drive revenue targets.
• Collaborate with cross-functional teams to meet revenue targets and ensure continuous service improvements.

Job description

Job Description

Mass Markets, Inc. is seeking a Team Leader to drive exceptional customer experiences, support sales growth, and achieve retention goals. You will lead a team of customer care, inbound/outbound, and retention professionals, delivering coaching, guidance, and performance optimization. You will establish KPIs, monitor outcomes, conduct reviews, and collaborate with cross-functional teams to meet revenue targets. The role emphasizes continuous improvement and training to elevate service levels.