Customer Success Representative

MicroSourcing; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative to support merchants in a hybrid, night-shift setup. The role focuses on delivering excellent service, handling inquiries, and escalating issues as needed while contributing to a positive customer experience.

You will onboard new clients and strive to ensure their success while upholding the company’s commitment to healthcare coverage, time-off options, and performance-based bonuses offered to employees.

Qualifications

• Experience in customer support or client-facing roles.
• Strong communication and problem-solving abilities.
• Familiarity with escalation processes and inquiry handling.

Responsibilities

• Be the public face of Riskified for all inbound communications with our merchants.
• Effectively handle inquiries and requests from our merchants and internal teams.
• Troubleshoot and elevate issues to the appropriate escalation paths.
• Help us fight fraud by dispute chargebacks on behalf of our merchants.
• Act as the voice of the customer within Riskified across all departments.
• Onboard new Riskified clients and ensure their success using our services.

Skills

Customer service

Communication

Escalation management

Problem solving

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Work setup: Hybrid | Night shift

Why join MicroSourcing?

You’ll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

About The Role

At Riskified, we put our customers at the forefront of everything we do. We are looking for a skilled Customer Support Representative that will work with the largest online retailers in the world. You will utilize your analytical skills and comprehensive understanding of our product to ensure that Riskified clients maximize the benefits of our services enabling their ecommerce operation and battling online fraud.

We are seeking an individual who is driven, experienced, innovative, and well-organized, with a demonstrated history of excelling in support and escalation management in a B2B SaaS environment. If you possess these qualities and are interested in a challenging role with a lot of room to grow in a well-established fintech company, then this opportunity is tailor-made for you.

What You’ll Be Doing

• Be the public face of Riskified for all inbound communications with our merchants
• Effectively handle inquiries and requests from our merchants and internal teams
• Troubleshoot and elevate issues to the appropriate escalation paths
• Help us fight fraud by dispute chargebacks on behalf of our merchants
• Act as the voice of the customer within Riskified across all departments
• Onboard new Riskified clients and ensure their success using our services

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/