Customer Experience Officer — E‑commerce & Outdoor Gear

Satellite Office; Pasig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Satellite Office is seeking a Customer Service Officer to support a leading e-commerce client in a fast-paced CSC environment. You will assist customers across channels, process orders, and guide product selections to ensure a positive shopping experience.

Ideal candidates excel in communication, are highly organized, and can maintain accurate records while following security and process guidelines. Training and growth opportunities are provided within a supportive team culture.

Qualifications

• Experience in fast-paced customer service or contact center environment.
• Experience with e-commerce ordering or customer management systems is a plus.
• Excellent written and verbal communication with strong attention to detail.

Responsibilities

• Provide professional responses to customer inquiries across multiple channels.
• Process orders accurately and efficiently.
• Identify customer needs and recommend suitable products.
• Explain product features, promotions, and loyalty programs.
• Communicate product availability, delays, and out-of-stock items with solutions.
• Maintain records and notes of customer contacts.
• Escalate complex issues to supervisors when needed.
• Follow established procedures and security measures.

Skills

Multi-channel support

Customer empathy

MS Office proficiency

Attention to detail

Tools

Outlook

Excel

Word

Job description

Satellite Office is seeking a Customer Service Officer to support a leading e-commerce client in a fast-paced CSC environment. You will assist customers across channels, process orders, and guide product selections to ensure a positive shopping experience.

Ideal candidates excel in communication, are highly organized, and can maintain accurate records while following security and process guidelines. Training and growth opportunities are provided within a supportive team culture.