Senior CX & Collections Manager

Our Clients; Quezon City; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Our Clients in Metro Manila is seeking a Customer Experience Manager to lead daily billing and collections, issue statements, track payments, and manage aging with clear management reporting.

You will drive CTS/DOAS documentation and loan take-outs, coordinate with banks and internal teams to resolve bottlenecks and ensure timely handovers.

The role requires at least 5 years in billing, collections, and documentation, with 2+ years in supervision, in real estate or related client-facing fields.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 5+ years in billing, collections, documentation, and after-sales support.
• Minimum 2 years in supervision managing at least 3 direct reports.
• Experience with loan take-outs, CTS/DOAS, and bank coordination in real estate.
• Industry experience in real estate, healthcare, FMCG, retail, or client-facing sectors.

Responsibilities

• Lead daily billing and collection operations including SOA issuance and receipts.
• Monitor aging, negotiate payment arrangements, and prepare reports for management.
• Ensure CTS/DOAS, loan take-outs, and titling requirements are complete.
• Coordinate with banks, Sales, Treasury, and Documentation Specialist to resolve bottlenecks.
• Supervise Accounts Management and Customer Care to meet SLAs and CSAT targets.
• Collaborate with Marketing and Treasury on payment strategies and policy improvements.

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

Excel

Accounting systems

Job description

Our Clients in Metro Manila is seeking a Customer Experience Manager to lead daily billing and collections, issue statements, track payments, and manage aging with clear management reporting.

You will drive CTS/DOAS documentation and loan take-outs, coordinate with banks and internal teams to resolve bottlenecks and ensure timely handovers.

The role requires at least 5 years in billing, collections, and documentation, with 2+ years in supervision, in real estate or related client-facing fields.