Customer Experience Intern: Fast-Paced Support

Pioneer Square Brands Inc.; Pasig; Hybrid; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Profit sharing

Competitive salary & benefits

Job summary

Pioneer Square Brands Inc. is seeking a motivated Customer Experience Intern to join our growing Manila team.

You will support the Customer Experience group with inquiries, order management, warranty support, and cross-functional coordination in a fast-paced, collaborative environment. This hybrid role requires a fixed night shift at Silver City, Pasig, and you will be pursuing or have recently completed a degree in Communications, Marketing, or Business Administration, gaining practical skills

Qualifications

• Excellent verbal and written English communication skills with a strong customer-centric mindset.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Currently pursuing or recently completed a Bachelor's degree in Communication, Marketing, Business Administration, or a related field is preferred
• Willingness and ability to work a fixed night shift under a hybrid work arrangement at Silver City, Pasig

Responsibilities

• Serve as a point of contact for customers through phone, email, and other communication channels, delivering exceptional customer service
• Manage customer inquiries by identifying needs, providing accurate information, and ensuring timely resolution
• Handle customer complaints professionally by offering appropriate solutions and escalating complex issues to the appropriate internal teams when necessary
• Maintain accurate records of customer interactions, account updates, and related documentation
• Process Return Merchandise Authorization (RMA) requests, conduct invoice inspections, and ensure timely completion of related transactions
• Proactively communicate order updates, estimated delivery dates (ETAs), and shipment tracking information to customers and partners
• Support warranty-related inquiries and coordinate with internal teams to ensure prompt resolution
• Assist in conducting weekly open order reviews, identify order issues, and communicate updates with internal stakeholders and business partners
• Collect customer feedback to improve processes, products, and overall customer experience
• Utilize company systems and tools to manage customer requests efficiently while meeting established service level agreements (SLAs)
• Collaborate with cross-functional teams to ensure seamless customer support
• Perform other duties and special projects as assigned

Job description

Pioneer Square Brands Inc. is seeking a motivated Customer Experience Intern to join our growing Manila team.

You will support the Customer Experience group with inquiries, order management, warranty support, and cross-functional coordination in a fast-paced, collaborative environment. This hybrid role requires a fixed night shift at Silver City, Pasig, and you will be pursuing or have recently completed a degree in Communications, Marketing, or Business Administration, gaining practical skills