Customer Experience Associate (Part Time) - Flexible Hours

SmartRecruiters, Inc.; Pasay; On-site; PHP 167,000 - 257,000; Part time

Job summary

IKEA Philippines is seeking a part-time Customer Relations Officer to ensure a joyful shopping experience for visitors. Reporting to the Customer Relations Team Leader, you will handle assembly-related inquiries, exchange parts when needed and build product knowledge to resolve questions quickly.

You should be capable of staying calm under pressure, be a strong team player, and help maintain a safe store environment while using IKEA manuals to enhance the customer experience.

Qualifications

• Experience in a customer-service role and fast-paced retail environment.
• Strong interpersonal and communication skills to build rapport with customers.
• Able to remain calm and provide solutions in stressful situations.
• Team player with a customer service mindset.

Responsibilities

• Ensure customers have a memorable shopping experience for repeat business.
• Handle and resolve customer difficulties, especially with product assembly, and exchange parts when needed.
• Develop strong knowledge of items to handle inquiries quickly and effectively.
• Escalate higher issues with relevant information to a manager.
• Maintain a safe and secure store environment for visitors and staff.
• Follow manuals to optimize the customer shopping experience.

Skills

Customer-service

Interpersonal skills

Team player

Calm under pressure

Stress management

Computer literacy

Tools

POS systems

Job description

IKEA Philippines is seeking a part-time Customer Relations Officer to ensure a joyful shopping experience for visitors. Reporting to the Customer Relations Team Leader, you will handle assembly-related inquiries, exchange parts when needed and build product knowledge to resolve questions quickly.

You should be capable of staying calm under pressure, be a strong team player, and help maintain a safe store environment while using IKEA manuals to enhance the customer experience.