Customer Experience Analyst, Contact Center

Metrobank; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metrobank is hiring a Contact Center Analyst in Pasay for on-site work. You will handle customer inquiries by phone, resolve issues related to deposits, remittances, MetroHome, MetroCar, and e-Banking, and contribute to meeting performance targets.

The role requires a Bachelor’s degree and strong communication skills; fresh graduates are welcome to apply. Shift work including nights, weekends/holidays is required.

Qualifications

• Bachelor's degree required or equivalent.
• 1+ year of customer service experience preferred but fresh graduates welcome.
• Excellent oral and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint expected.

Responsibilities

• Provides world-class customer service via phone.
• Responds to customer inquiries and resolves requests/complaints for deposits, remittances, MetroHome, MetroCar, and e-Banking.
• Ensures achievement of prescribed targets and quality standards.
• Documents and endorses cases for investigation as needed.
• Maintains accurate daily call logs and reports.

Skills

Customer service

Communication

MS Office

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Job description

Metrobank is hiring a Contact Center Analyst in Pasay for on-site work. You will handle customer inquiries by phone, resolve issues related to deposits, remittances, MetroHome, MetroCar, and e-Banking, and contribute to meeting performance targets.

The role requires a Bachelor’s degree and strong communication skills; fresh graduates are welcome to apply. Shift work including nights, weekends/holidays is required.