On-Site Contact Center Analyst - Voice Operations

Metrobank; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

METROBANK is seeking a Contact Center Analyst to support the Voice Operations Team 1. The role involves handling customer inquiries by phone and delivering world-class service for deposits, remittances, MetroHome, MetroCar and e-Banking transactions.

The ideal candidate has a bachelor’s degree and strong written and verbal communication, with proficiency in Word, Excel and PowerPoint. On-site work with shifting schedules (graveyard, nightshift, morning, midday, weekends/holidays) is required.

Qualifications

• Bachelor’s degree from a college/university.
• At least 1 year of customer service experience is an advantage; fresh graduates are welcome.
• Excellent oral and written communication skills.
• Proficient in Word, Excel and PowerPoint.

Responsibilities

• Provide world-class customer service.
• Respond to customer queries via phone and resolve inquiries on Deposits, Remittances, MetroHome, MetroCar and e-Banking.
• Achieve prescribed targets.
• Endorse cases for investigation and coordinate with support units to resolve issues.
• Provide product and service information.
• Document and alert trends from customer calls.
• Suggest process improvements.

Skills

Customer service

Communication

MS Word

MS Excel

PowerPoint

On-site work

Shift work

Education

Bachelor’s degree

Job description

METROBANK is seeking a Contact Center Analyst to support the Voice Operations Team 1. The role involves handling customer inquiries by phone and delivering world-class service for deposits, remittances, MetroHome, MetroCar and e-Banking transactions.

The ideal candidate has a bachelor’s degree and strong written and verbal communication, with proficiency in Word, Excel and PowerPoint. On-site work with shifting schedules (graveyard, nightshift, morning, midday, weekends/holidays) is required.