Customer Experience Ambassador (Gen San)

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A telecommunications company is seeking a Customer Experience Ambassador in Taguig. The role involves assisting customers with digital channels, attending to their sales and service needs, and processing transactions. Candidates should hold a Bachelor's degree with 3-5 years of relevant experience. Benefits include a dynamic work environment with opportunities for growth.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency.

Responsibilities

• Assist customers in using digital channels through face-to-face assistance.
• Attend to sales and service needs of customers.
• Approve and process sales applications and transactions.
• Process payments for bills and other transactions.

Skills

Customer Service

Digital Literacy

Sales Experience

Inventory Management

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Tools

CRM tools

POS systems

Online platforms

Job description

Join to apply for the Customer Experience Ambassador (Gen San) role at Globe Telecom

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Join to apply for the Customer Experience Ambassador (Gen San) role at Globe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

"Customer Service, Digital, Sales Experience, and Inventory Management

"

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions
  
  
  

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving
• Manpower backfill/Replacement
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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