Customer Experience Ambassador (Mandaluyong)

Globe Telecom; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading telecommunications company in the Philippines is seeking a Customer Experience Ambassador to assist customers using digital channels, and handle sales and service needs. Ideal candidates should possess a Bachelor's degree, have 3-5 years of relevant experience, and be willing to work flexible hours. This full-time role offers opportunities to create a positive customer journey.

Qualifications

• Bachelor's Degree Holder (Graduate).
• Preferably with 3-5 years of experience in sales and customer-facing role.
• Willing to work in a variety of shifts including weekends and holidays.
• Basic technical proficiency required.
• Strong interpersonal, communication, and active listening skills.

Responsibilities

• Assists customers’ journey in using digital channels.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications.
• Processes payment for bills, purchases, and transactions.

Skills

Customer Service

Digital Experience

Sales Skills

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree Holder

Tools

CRM tools

POS systems

Online platforms

Job description

Join to apply for the Customer Experience Ambassador (Mandaluyong) role at Globe Telecom

Join to apply for the Customer Experience Ambassador (Mandaluyong) role at Globe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Customer Service, Digital, Sales Experience, and Inventory Management

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions
  
  
  

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving
• Manpower backfill/Replacement
  
  
  

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Telecommunications

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