Customer Experience Advocate

Boldr Inc; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

Boldr Inc is a purpose-driven outsourcing company located in Pasig City, Philippines, seeking a Customer Advocate to provide exceptional service. In this role, you will be responsible for interacting with customers to address their inquiries and complaints related to the clients’ products and services.

The ideal candidate should be a high school graduate with customer service experience. You're expected to have excellent communication skills and a basic understanding of cloud-based applications. Adaptability and problem-solving skills are essential for providing timely solutions.

Qualifications

• At least a high school graduate and of legal age.
• Entry-level to a year of customer service experience.
• Excellent reading comprehension, verbal, and writing skills.

Responsibilities

• Interact with customers to address inquiries and resolve complaints.
• Collaborate with teams to handle customer issues.
• Provide excellent customer service in a timely manner.

Skills

Customer service experience

Excellent reading comprehension

Verbal communication skills

Writing skills

Cloud-based applications knowledge

MS Office applications knowledge

Adaptability

Education

High school graduate

Job description

Boldr Inc is a purpose-driven outsourcing company located in Pasig City, Philippines, seeking a Customer Advocate to provide exceptional service. In this role, you will be responsible for interacting with customers to address their inquiries and complaints related to the clients’ products and services.

The ideal candidate should be a high school graduate with customer service experience. You're expected to have excellent communication skills and a basic understanding of cloud-based applications. Adaptability and problem-solving skills are essential for providing timely solutions.