Customer Advocate

Boldr Inc; Pasig; On-site; PHP 223,200 - 279,000; Full time

Job summary

Boldr Inc is a purpose-driven outsourcing company located in Pasig City, Philippines, seeking a Customer Advocate to provide exceptional service. In this role, you will be responsible for interacting with customers to address their inquiries and complaints related to the clients’ products and services.

The ideal candidate should be a high school graduate with customer service experience. You're expected to have excellent communication skills and a basic understanding of cloud-based applications. Adaptability and problem-solving skills are essential for providing timely solutions.

Qualifications

• At least a high school graduate and of legal age.
• Entry-level to a year of customer service experience.
• Excellent reading comprehension, verbal, and writing skills.

Responsibilities

• Interact with customers to address inquiries and resolve complaints.
• Collaborate with teams to handle customer issues.
• Provide excellent customer service in a timely manner.

Skills

Customer service experience

Excellent reading comprehension

Verbal communication skills

Writing skills

Cloud-based applications knowledge

MS Office applications knowledge

Adaptability

Education

High school graduate

Job description

Boldr is a purpose-driven outsourcing company that exists to empower personal and professional development.

At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture – ordinary is not in our vocabulary. If you’re bold enough and want to contribute to making a lasting impact, we want you!

Job Description

As a Customer Advocate, you will interact with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the issues of the customer to provide excellent customer service in a timely and professional manner.

Qualifications

• At least high school graduate and of legal age.
• Entry level to a year of customer service experience from any industry in any channel
• Excellent reading comprehension, and verbal and writing skills
• Basic understanding of common Customer Experience best practices
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Ability to understand new ideas, processes, and knowledge
• Adaptability to changes and updates to the products and processes
• Ability to replicate issues and bugs based on standard operating procedures

Additional Information

Check out our website! www.boldrimpact.com

You can come visit us because walk-ins are welcome between 7am-11am Boldr Office, 5th flr, Hanston Building, Emerald Avenue, Ortigas CBD, Pasig City.

Job Location