Senior Customer Advocate: SaaS & E‑Commerce Support

Boldr; Tacloban; On-site; PHP 279,000 - 390,600; Full time

Job summary

Boldr is seeking a Senior Customer Advocate to provide exceptional customer support and enhance the customer experience. You will handle inquiries through various communication channels and ensure customer satisfaction through effective problem-solving and collaboration.

The ideal candidate will have strong customer service experience, particularly in E-commerce or digital environments, along with great communication skills. This role is essential for maintaining strong customer relationships and driving continuous improvement.

Qualifications

• 3 years of customer support experience, preferably from an E-commerce or digital CX environment.
• Previous experience supporting SaaS products.
• Strong phone contact handling skills.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle customer concerns by offering appropriate solutions.
• Maintain detailed documentation of customer interactions.

Skills

Customer satisfaction

Analytical skills

Active listening

Problem-solving

Multitasking

Collaboration

Communication skills

Education

Bachelor's degree in any field

Tools

Intercom CRM

Google Workspace

MS Office applications

Job description

Boldr is seeking a Senior Customer Advocate to provide exceptional customer support and enhance the customer experience. You will handle inquiries through various communication channels and ensure customer satisfaction through effective problem-solving and collaboration.

The ideal candidate will have strong customer service experience, particularly in E-commerce or digital environments, along with great communication skills. This role is essential for maintaining strong customer relationships and driving continuous improvement.