Customer Experience Advocate

Neksjob Philippines; Misamis Oriental; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading recruitment agency is seeking a dedicated Customer Service Representative to join their team in Misamis Oriental, Philippines. The ideal candidate will be the first point of contact for customers, providing excellent service through various communication channels. Responsibilities include handling customer inquiries, resolving issues, and maintaining records. Candidates should have a high school diploma and strong communication skills. Experience in customer service is a plus.

Qualifications

• High school diploma required, Associate or Bachelor's degree preferred.
• Previous customer service experience is a plus.
• Basic computer skills and familiarity with CRM systems is an advantage.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and accurately.
• Maintain detailed records of customer interactions.
• Provide product/service information and troubleshoot issues.

Skills

Strong verbal and written communication skills

Problem-solving mindset

Empathy and patience

Education

High school diploma or equivalent

Job description

A leading recruitment agency is seeking a dedicated Customer Service Representative to join their team in Misamis Oriental, Philippines. The ideal candidate will be the first point of contact for customers, providing excellent service through various communication channels. Responsibilities include handling customer inquiries, resolving issues, and maintaining records. Candidates should have a high school diploma and strong communication skills. Experience in customer service is a plus.