Customer Engagement Specialist

MicroSourcing International; Pasay; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Healthcare on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Competitive compensation

Job summary

MicroSourcing is seeking a Lead Generation Specialist to identify and engage with SMBs and enterprises, building partnerships and driving growth. This on-site role at Mall of Asia, Pasay City focuses on proactive outreach and relationship development.

The ideal candidate blends strategic thinking with sales experience, strong communication, and hands-on execution to deliver a robust pipeline and long-term client satisfaction.

Qualifications

• Proven sales background with measurable growth results.
• Excellent written and verbal communication; stakeholder engagement.
• Strong organizational skills and ability to manage multiple tasks.
• Comfortable using CRM platforms and MS Office.

Responsibilities

• Outreach to potential business clients via calls, email, and SMS.
• Generate and qualify leads to maintain a healthy pipeline.
• Build and nurture relationships with partners and clients.
• Monitor performance metrics and adjust outreach strategies.
• Collaborate with operations, product, and customer service teams.

Skills

Sales experience

Communication skills

Time management

Independent worker

Team collaboration

Tools

CRM software

Microsoft Office Suite

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Customer Engagement Specialist

Location:

Mall of Asia, Pasay City

Work setup & shift:

Onsite | Day shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

We are seeking an experienced and dynamic Lead Generation Specialist to join our team. This pivotal role involves identifying and engaging with both small and large businesses to cultivate partnerships and drive our company's growth. The ideal candidate will possess a blend of strategic thinking, sales expertise, and a hands-on approach to building relationships.

Key Responsibilities

• Outreach and Engagement: Proactively contact small and large businesses through various communication channels, including calls, SMS, and emails, to introduce our services and set the stage for meaningful partnerships.
• Lead Generation: Demonstrate a comprehensive understanding of lead generation strategies across diverse platforms and methods. Employ innovative techniques to identify potential business opportunities, ensuring a consistent pipeline of prospects.
• Relationship Management: Develop and maintain strong relationships with business partners and clients by providing tailored solutions that meet their needs, thereby fostering long-term collaborations.
• Performance Tracking: Monitor and evaluate the effectiveness of business development activities. Use data-driven insights to refine approaches and achieve targets.
• Cross-functional Collaboration: Work closely with internal teams, including operations, product development, and customer service, to ensure a cohesive approach to business growth and client satisfaction.

Qualification

• Proven experience in sales, or a related field, with a track record of achieving growth objectives.
• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Excellent organizational and time-management abilities, with a knack for prioritizing tasks in a fast-paced environment.
• Proficient in CRM software and Microsoft Office Suite, with a strong understanding of sales performance metrics.
• Ability to work independently and as part of a team, demonstrating leadership and initiative.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply