Customer Care Tech Support Engineer

Movate, Inc.; Manila, Hinoba-an; On-site; PHP 223,000 - 335,000; Full time

Job summary

Movate, Inc. is seeking a compassionate customer support specialist to assist parents and caregivers with product and technical inquiries. You will handle inbound calls, troubleshoot issues, and escalate when needed, while maintaining a calm, organized approach across tools like Salesforce and Shopify.

You'll contribute to a customer-centric experience, staying informed about product launches and supporting teammates with clear, courteous communication and feedback to improve overall service.

Qualifications

• A genuine passion for helping people - especially parents - through care, connection, and thoughtful support.
• Excellent communication and active listening skills.
• Computer literacy, including familiarity with PC systems, internet applications, and tools such as Salesforce, Shopify, Sprinklr, Slack, and 3PL platforms.
• The ability to multitask, stay organized, and remain calm under pressure.
• Experience in customer service or technical support is a plus.

Responsibilities

• Handle inbound customer calls, providing friendly and effective product and technical support.
• Troubleshoot and resolve issues using provided tools, systems, and Elvie's established processes.
• Escalate complex cases as needed and ensure timely resolution.
• Seamlessly transfer calls to other departments when appropriate.
• Stay updated on new product launches, features, and support processes.
• Represent Willow's care culture in every customer interaction - supporting, educating, and advocating with empathy.
• Clearly communicate solutions and respond to questions from customers, team leaders, and Elvie in a professional, courteous manner.
• Share feedback and suggestions with internal teams to help improve products and the overall customer experience.

Skills

Excellent communication

Active listening

Multitasking

Calm under pressure

Tools

Salesforce

Shopify

Sprinklr

Slack

3PL platforms

Job description

Movate, Inc. is seeking a compassionate customer support specialist to assist parents and caregivers with product and technical inquiries. You will handle inbound calls, troubleshoot issues, and escalate when needed, while maintaining a calm, organized approach across tools like Salesforce and Shopify.

You'll contribute to a customer-centric experience, staying informed about product launches and supporting teammates with clear, courteous communication and feedback to improve overall service.