Customer Care Specialist: Problem Solver & Advocate

ECAM Technologies Corporation; Pasig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Day 1 HMO for you and two dependents

Annual and Performance Based Salary In

Additional Leave Credits

Job summary

ECAM Technologies Corporation is seeking a Customer Care Specialist in the Philippines to handle phone and email support for ECAM products and services. You will document issues in the CRM, resolve tickets with urgency, and act as the main point of contact for customers, ensuring a high level of service and advocacy across internal teams.

Ideal candidates will have at least 1 year of customer service experience, strong verbal and written communication, and the ability to thrive in a fast-paced

Qualifications

• 1 year of customer service experience (voice and non-voice)
• Excellent verbal and written communication skills
• Comfortable engaging with leadership at all levels

Responsibilities

• Full time phone or email support of ECAM products and services
• Accurately document and report issues within the CRM tool
• Providing exceptional service to all customers and treating them with respect and care
• Customer advocate and liaison between customers and ECAM internal teams
• Increase communication by proactively updating customers on open issues
• Maintain deep understanding of ECAM products and services
• Partner with Customer Success Managers, Account Executives and other internal teams to provide the best customer experience
• Contribute to documenting issues with resolutions to grow the support knowledge base
• Other duties as assigned by leadership.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Time management

Problem solving

Ownership

Analytical thinking

Adaptability

Customer focus

Job description

ECAM Technologies Corporation is seeking a Customer Care Specialist in the Philippines to handle phone and email support for ECAM products and services. You will document issues in the CRM, resolve tickets with urgency, and act as the main point of contact for customers, ensuring a high level of service and advocacy across internal teams.

Ideal candidates will have at least 1 year of customer service experience, strong verbal and written communication, and the ability to thrive in a fast-paced