Customer Care Specialist — Build Rapport & Resolve

Concentrix 1BPO; Makati; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Very competitive salary

Meal and transportation pay

Rice allowance

Night differential

Account incentives

Sick and vacation leaves

Educational assistance

Retirement plan

Annual appraisal and bonuses

Comprehensive health plan

Job summary

A leading BPO company in Metro Manila seeks applicants for various customer service roles. Candidates must be fluent in English, computer literate, and committed to long-term employment. The role involves communicating professionally with customers and understanding their needs. Fresh graduates and individuals with prior BPO experience are encouraged to apply. The company offers a comprehensive benefits package, including competitive salary and training opportunities.

Qualifications

• Must be fluent in English and able to communicate effectively with foreign customers.
• Committed to full-time long-term employment.

Responsibilities

• Communicate with customers in a courteous, friendly and professional manner.
• Listen attentively to customer needs and demonstrate empathy.
• Clarify customer requirements and provide appropriate resolution.
• Maintain basic knowledge of client products and services.

Skills

Fluent in English

Computer literate

Education

At least graduated High School or equivalent

Job description

A leading BPO company in Metro Manila seeks applicants for various customer service roles. Candidates must be fluent in English, computer literate, and committed to long-term employment. The role involves communicating professionally with customers and understanding their needs. Fresh graduates and individuals with prior BPO experience are encouraged to apply. The company offers a comprehensive benefits package, including competitive salary and training opportunities.