Customer Care Specialist

MicroSourcing International; Philippines; On-site; PHP 220,000 - 320,000; Full time

Job summary

MicroSourcing, based in the Philippines, is seeking a Customer Care Specialist to support patient eligibility verification and data documentation. The role requires strong English communication, data entry accuracy, and the ability to work onsite at Two Ecom, MOA, Pasay with a night shift.

You will utilize Word and Excel to manage records, maintain patient charts, and ensure timely responses to inquiries while delivering professional customer service in a fast-paced environment.

Qualifications

• Fluent in English communication, both written and spoken.
• Experience navigating email and internet tools effectively.
• Knowledge of health insurance policies and guidelines.

Responsibilities

• Verify patient eligibility and benefits with health insurance providers.
• Document Medical Chart Notes and update patient records in the system.
• Provide professional customer service with a positive, knowledgeable attitude.
• Manage data accurately using Word and Excel.
• Handle multiple tasks, prioritizing to meet deadlines.

Skills

Excellent English communication

Email and internet navigation

Health insurance knowledge

Multitasking / time management

Team collaboration

Tools

Microsoft Word

Microsoft Excel

Job description

Position:

Customer Care Specialist

Location:

Two Ecom, MOA, Pasay, Philippines

Work setup & shift:

Onsite | Night Shift

Why join MicroSourcing

As a Customer Care Specialist, You Will

• Verify patient eligibility and benefits with various health insurance providers.
• Utilize proficiency in Microsoft Word and Excel to manage and document data accurately.
• Provide professional customer service, maintaining a positive and knowledgeable attitude during communication.
• Document comprehensive Medical Chart Notes and update patient records precisely in the system.
• Manage multiple tasks simultaneously, prioritizing activities to achieve results and meet strict deadlines.

What You Need: Non-negotiables

• Effective oral and written communication skills in English.
• Proficiency and comfort using email transmission and internet navigation.
• Demonstrated knowledge of Health Insurance policies and guidelines.
• Exceptional at multitasking, time management, and being highly organized.
• Ability to work efficiently both alone and as a cohesive team member.

Preferred Skills/expertise

• Knowledgeable and trained for ICD-10 and HCPCS coding.
• Familiarity with home medical equipment and industry terminology.
• Prior experience in an Insurance Verification or Medical Billing role.
• Experience using standard office equipment (fax, copier, printer, and phone).
• Excellent writing skill, being flexible and highly trainable.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply