Customer Care Specialist

Emerson; Mandaluyong; On-site; PHP 446,000 - 614,000; Full time

Benefits offered by this job

Medical insurance

Flexible time off

Parental leave

Employee assistance program

Job summary

Emerson is seeking a Specialist II for North America Customer Care in Mandaluyong, Philippines to ensure high-level service by owning customer inquiries and handling pre- and post-order requests.

The role involves processing and canceling orders, issuing credit adjustments, and collaborating with the team to meet service targets while growing professionally within Emerson.

Qualifications

• Bachelor’s degree in any 4-year course.
• At least 2 years of customer service experience, preferably with business-to-business background.
• Ability to work with minimal supervision.
• Strong interpersonal skills.
• Proficiency in Microsoft Office applications.
• Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

Responsibilities

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Education

Bachelor’s degree (4-year)

Tools

Oracle

CRM Fusion

Genesys

Appleton Access

Microsoft Office

Job description

If you are a Specialist II, North America Customer Care professional looking for an opportunity to grow your career, this gives you the chance to ensure and maintain high level of customer service by taking ownership of customer inquiries and handling pre- and post-order related requests. In this role, you will process and cancel new and replacement orders and issue credit adjustments up to the assigned approval threshold.

If this sounds like a perfect fit for you, Mandaluyong City, Philippines.

For This Role, You Will Need:

• Bachelor’s degree in any 4-year course.
• At least 2 years of working experience in customer service, preferably with business-to-business background.
• Ability to work with minimal supervision.
• Strong interpersonal skills.
• Proficiency in Microsoft Office applications.
• Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

In This Role, Your Responsibilities Will Be:

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving efficiently. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

Our Culture and Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.