Customer Care Professional - ANZ Servicing (Future Opportunities)

American Express International Inc.; Taguig; Hybrid; PHP 469,000 - 625,000; Full time

Benefits offered by this job

Hybrid work model

Onsite or virtual arrangements

Medical benefits

Parental leave

Wellness centers access

Counseling services

Career development

Meal provisions onsite

Internet allowance

Background verification

Job summary

American Express is hiring a Customer Care Professional - ANZ Servicing (Future Opportunities) in the Philippines. You will deliver world-class service via calls, chat, and email, building trusted relationships with Cardmembers and resolving inquiries with a consultative approach.

Work in a hybrid setup, supporting Australia and New Zealand customers. You’ll navigate multiple systems, meet quality targets, and leverage products to meet member needs.

Qualifications

• Minimum of 1 year in customer service with branding and/or upselling experience.
• Experience dealing with customers in Australia and New Zealand.
• Ability to go off-script in a fast-paced metric-driven environment with proficient multitasking and navigation.
• Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
• Resourceful with demonstrated consultative experience and ability to influence.
• Creative problem-solving, eager to find customized solutions.

Responsibilities

• Deliver world-class customer service via calls, chat, and email.
• Build meaningful relationships with customers through a consultative approach, understanding current and future needs.
• Enhance customer experience by identifying opportunities to offer products based on Cardmembers' needs.
• Meet and exceed quality goals, compliance regulations and productivity targets.
• Navigate computer systems and applications to service our customers and enable use of online/mobile platforms.
• Document necessary information such as payment details, changes of details, address changes and travel notices.
• Re-prioritize and adapt to an ever-changing environment.

Skills

Customer service

Multitasking

Interpersonal skills

Verbal communication

Written communication

Negotiation

Adaptability

Hybrid work

Tools

CRM systems

Job description

Customer Care Professional - ANZ Servicing (Future Opportunities)

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026

10th in Fortune Magazine’s 2026 World’s Most Admired Companies

6th in Great Place to Work Philippines Best Workplaces in IT-BPM 2026

4th in Great Place to Work's Best Company To Work For 2025

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

Role & Responsibilities

Meaningful, rewarding work performed with integrity

Here’s just some of what you’ll do in this role:

• Deliver world-class customer service, while responding to external and internal customer inquiries and concerns via multiple channels (calls, chat, e-mail)
• Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers' needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment

Preferred Skills

Unique career journey shaped by your talent and curiosity

• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our customers
• Strong interpersonal, communication, verbal and written skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
• Confidence to work in a hybrid environment

Minimum Qualifications

Please note that this is a future opportunity in American Express.

• Minimum of 1-year relevant customer service experience with branding and / or upselling experience
• Experience dealing with customers in Australia and New Zealand is required.
• Confidence to go off script in a fast-paced metric driven environment with proficient multitasking and navigation
• Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
• Resourceful with demonstrated consultative experience, ability to influence
• Creative problem-solving, eager to find customized solutions

Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

Work From Home Requirements:

Must have at least 25 MBPS internet connection plan / speed

Must have a private & quiet area to work at home

American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

Benefits

• Support for financial-well-being and retirement.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• 100% company-paid medical coverage, including up to three eligible dependents.
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
• Work From Anywhere program allows you to work from a different location for up to four weeks each year.
• Generous paid parental leave policies.
• Free access to global on-site wellness centers staffed with nurses and doctors.
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.
• Complimentary daily meals and snacks onsite.
• Fixed Monthly Internet Allowance.
• Medical out-patient reimbursable benefits.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.