Customer Care & Order Specialist

Mynimo, Inc.; Pasig; Hybrid; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive remuneration

Healthcare coverage

Performance incentives

Medical and insurance coverage

World-class workspaces

Learning and development plans

Positive work culture

Public transport access

Flexible working arrangements

Mentoring by experts

Job summary

TDCX is seeking a capable professional to support order processing and customer service from Ortigas Center, Pasig City. Join a team focused on delivering accurate information and efficient handling of inquiries, while contributing to high service standards.

The role emphasizes exposure to CRM/ERP tools, Zendesk and Salesforce, with a preference for healthcare distribution experience. Flexible, professional growth opportunities are highlighted by the employer.

Qualifications

• Must have at least 6 months experience in invoice and order processing or management.
• Preferably with healthcare industry experience, especially medical devices and technology distribution.
• Familiarity with customer support tools and systems (CRM, ERP, Zendesk, Salesforce).
• Strong verbal and written English communication skills.
• Can work in Ortigas Center, Pasig City.

Responsibilities

• Handle inbound customer order inquiries, placements, requests, and complaints efficiently and professionally.
• Provide accurate information using appropriate tools and strong product knowledge.
• Process documentation, proof of delivery, and customer updates as required.
• Ensure data accuracy across all systems and collaborate effectively with external partners when necessary.
• Consistently meet performance targets and service-level commitments.

Skills

English communication

Education

College level

Tools

CRM systems

ERP systems

Zendesk

Salesforce

Job description

TDCX is seeking a capable professional to support order processing and customer service from Ortigas Center, Pasig City. Join a team focused on delivering accurate information and efficient handling of inquiries, while contributing to high service standards.

The role emphasizes exposure to CRM/ERP tools, Zendesk and Salesforce, with a preference for healthcare distribution experience. Flexible, professional growth opportunities are highlighted by the employer.