Customer Care Intern

Care Center Clinic; Eastern Manila District; On-site; PHP 89,000 - 156,000; Part time

Job summary

Care Center Clinic is seeking a Customer Care Intern to assist the Customer Service Department with handling inquiries, documenting interactions, and coordinating with departments to resolve issues. This on-site role runs 9:00 AM to 6:00 PM, eight hours daily, with responsibilities spanning inquiry responses, complaint tracking, and service reporting.

The selected candidate will maintain customer confidentiality, support satisfaction monitoring, and collaborate with teams to resolve concerns

Qualifications

• Currently enrolled in a Bachelor's degree program or a recent graduate.
• Preferred fields include Business Administration, Marketing, Communication, or a related course.
• Must have a personal laptop for work use.
• Willingness to start immediately and report on-site as required.
• Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
• Good verbal and written communication skills.
• Patient, approachable, and customer-oriented.
• Strong interpersonal and problem-solving skills.
• Organised, responsible, and willing to learn.
• Ability to handle customer concerns professionally and work effectively in a team environment.

Responsibilities

• Assist in responding to customer inquiries through designated communication channels.
• Receive, document, and monitor customer concerns, complaints, and service requests.
• Provide accurate information regarding company products, services, and procedures.
• Record customer interactions and update customer information in company databases or tracking systems.
• Monitor pending customer concerns and assist in following up on unresolved cases.
• Coordinate with relevant departments regarding customer requests and complaints.
• Assist in preparing customer feedback summaries and service reports.
• Identify recurring customer concerns and report them to the assigned supervisor.
• Assist in monitoring customer satisfaction and service response times.
• Maintain professionalism and courtesy when communicating with customers.
• Ensure proper handling and confidentiality of customer information.
• Perform other duties that may be assigned from time to time.

Skills

Customer service

Communication

Teamwork

Problem solving

Organised

Education

Bachelor's degree in progress

Tools

MS Office (Word, Excel, PowerPoint)

Job description

About the role

The Customer Care Intern supports the Customer Service Department in handling customer inquiries, monitoring concerns, documenting interactions, and coordinating with relevant departments to resolve service-related issues. The role helps maintain positive customer relationships while ensuring concerns are accurately recorded, monitored, and communicated. This is an on-site role with a schedule of 8 hours per day, from 9:00 AM to 6:00 PM.

Key responsibilities

• Assist in responding to customer inquiries through designated communication channels.

• Receive, document, and monitor customer concerns, complaints, and service requests.

• Provide accurate information regarding company products, services, and procedures.

• Record customer interactions and update customer information in company databases or tracking systems.

• Monitor pending customer concerns and assist in following up on unresolved cases.

• Coordinate with relevant departments regarding customer requests and complaints.

• Assist in preparing customer feedback summaries and service reports.

• Identify recurring customer concerns and report them to the assigned supervisor.

• Assist in monitoring customer satisfaction and service response times.

• Maintain professionalism and courtesy when communicating with customers.

• Ensure proper handling and confidentiality of customer information.

• Perform other duties that may be assigned from time to time.

What we're looking for

• Currently enrolled in a Bachelor's degree program or a recent graduate.

• Preferred fields include Business Administration, Marketing, Communication, or a related course.

• Must have a personal laptop for work use.

• Willingness to start immediately and report on-site as required.

• Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

• Good verbal and written communication skills.

• Patient, approachable, and customer-oriented.

• Strong interpersonal and problem-solving skills.

• Organised, responsible, and willing to learn.

• Ability to handle customer concerns professionally and work effectively in a team environment.