Customer Care Consultant - Clark, Pampanga

MVP Asia Pacific Inc.; Mabalacat; On-site; PHP 201,000 - 357,000; Full time

Job summary

MVP Asia Pacific Inc. is seeking a customer care specialist to provide consistent, accurate service to customers in a call centre environment in the Philippines. You will handle inbound and outbound calls, maintain professional communication, and work with various departments to maximise dealership profitability.

The role requires a proven track record in customer service, attention to detail, and a positive, can-do attitude to support customer retention and satisfaction.

Qualifications

• Proven customer service experience.
• Proven inbound & outbound call centre experience.
• Excellent written and verbal communication skills.
• Precise attention to detail and a high level of data entry accuracy.

Responsibilities

• Provide consistent, accurate and outstanding service to customers; remain calm and focused when dealing with angry or dissatisfied customers.
• Maintain professional language and conduct in the workplace, being mindful of staff who are engaged in making/taking calls.
• Make/receive calls in a positive, cheerful and helpful manner.
• Achieve customer retention in Sales and Service.
• Maintain good working relationships with all staff and all departments to maximise dealership profitability.
• Offer preventative maintenance services (i.e., Wipers/ Rotate wheels/ Wheel alignments).
• Other duties as delegated by the Customer Care Centre Manager.
• Make suggestions for improvements as appropriate.

Skills

Customer service

Inbound/outbound calls

Attention to detail

Phone manner

Motivated attitude

Respectful professional

Written and verbal communication

Job description

Job Description:

• Provide consistent, accurate and outstanding service to customers; remain calm and focused when dealing with angry or dissatisfied customers.

• Maintain professional language and conduct in the workplace, being mindful of staff who are engaged in making/taking calls.

• Make/receive calls in a positive, cheerful and helpful manner.

• Display a can-do attitude towards dealing with customers.

• Achieve customer retention in Sales and Service.

• Maintain good working relationships with all staff and all departments to eliminate conflict and errors with customers to maximise dealership profitability.

• Offer preventative maintenance services (i.e., Wipers/ Rotate wheels/ Wheel alignments).

• Other duties as delegated by the Customer Care Centre Manager.

• Make suggestions for improvements as appropriate.

Role Accountabilities:

• Build rapport with customers in a friendly and professional manner.

• Provide accurate and valid information to customers.

• Carry out data entry duties accurately and within time frames.

• Actively embrace, demonstrate and foster the client’s values

Job Qualifications:

• Proven customer service experience.

• Proven inbound & outbound call centre experience.

• Precise attention to detail and a high level of data entry accuracy.

• Polite and positive phone manner.

• Enthusiastic, motivated and willing to go the extra mile for each client customer.

• Respectful attitude towards all staff members.

• Excellent written and verbal communication skills.