Customer Care Associate — Flexible Hours

Firstsource; Taguig; On-site; PHP 335,000 - 446,000; Full time

Job summary

Firstsource in Taguig is seeking an Associate to join our customer-focused team at Science Hub Tower. You will handle inquiries via phone, email, and chat, resolve issues, and maintain strong product knowledge to deliver exceptional service.

The role emphasizes efficient documentation, collaboration with other departments, and ongoing training to enhance service quality and customer satisfaction. Flexibility for evenings/weekends may be required.

Qualifications

• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Proficiency in using customer service software and tools.
• Strong interpersonal skills with the ability to build rapport with customers.

Responsibilities

• Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Communicate effectively with customers via phone, email, and chat to understand their needs and provide appropriate solutions.
• Maintain a thorough understanding of products and services to assist customers effectively.
• Document customer interactions and feedback accurately in the system for future reference.
• Collaborate with team members and other departments to enhance service delivery and improve processes.
• Participate in training sessions and workshops to continuously improve customer service skills and product knowledge.
• Adhere to company policies and procedures while maintaining a high level of professionalism.
• Assist in identifying areas for improvement in customer service processes and suggest actionable solutions.

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Attention to detail

CRM software

Interpersonal skills

Education

Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

Firstsource in Taguig is seeking an Associate to join our customer-focused team at Science Hub Tower. You will handle inquiries via phone, email, and chat, resolve issues, and maintain strong product knowledge to deliver exceptional service.

The role emphasizes efficient documentation, collaboration with other departments, and ongoing training to enhance service quality and customer satisfaction. Flexibility for evenings/weekends may be required.