CUSTOMER CARE ASSOCIATE

Abigail Farm Supply, Inc.; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

Abigail Farm Supply, Inc. (AFSI) is seeking a detail-oriented Customer Care Associate – Fertilizer to manage inventory monitoring and support operations. In this role, you will track orders, ensure accurate documentation, and coordinate inventory movements across branches.

The ideal candidate should have a degree, relevant experience in customer service or inventory management, and strong analytical skills. AFSI values professional growth and offers a supportive work environment.

Qualifications

• 1 to 2 years of experience in customer service or inventory management.
• Basic understanding of inventory processes and product handling.
• Proficient in MS Office applications such as Excel, Word, and PowerPoint.

Responsibilities

• Track and verify fertilizer orders and deliveries.
• Process inventory transfers and delivery schedules accurately.
• Ensure consistency between supplier, branch, and head office inventory data.
• Identify and address issues involving deliveries and inventory records.
• Work with internal teams to ensure product availability.
• Maintain accurate updates of inventory transactions in the system.
• Ensure organized and confidential records and reports.

Skills

Analytical skills

Communication skills

Coordination skills

MS Office proficiency

Education

College graduate in business-related course

Job description

Are you detail-oriented, organized, and passionate about delivering excellent operational support? Do you thrive in managing inventory records, coordinating with teams, and ensuring accuracy in a fast-paced environment? Join us at Abigail Farm Supply, Inc. (AFSI), where your skills in inventory coordination and customer support will help ensure smooth operations across our branches and customers.

We are looking for a dependable Customer Care Associate – Fertilizer who can support inventory monitoring, delivery coordination, and accurate documentation. If you are ready to take on a role that combines coordination, accuracy, and operational efficiency, we want to hear from you!

The Impact You’ll Make

As our Customer Care Associate – Fertilizer, you are not just tracking orders—you are helping ensure accurate inventory flow and smooth coordination across the organization.

• Monitor Orders and Deliveries: Track and verify fertilizer orders and deliveries to branches and customers.
• Coordinate Inventory Movements: Process inventory transfers, delivery schedules, and related documentation accurately.
• Reconcile Inventory Records: Ensure consistency between supplier, branch, and head office inventory data.
• Resolve Discrepancies: Identify and address issues involving deliveries and inventory records.
• Support Cross-Functional Coordination: Work with internal teams to ensure product availability and accurate inventory status.
• Update System Records: Maintain accurate and timely updates of inventory transactions in the system.
• Maintain Proper Documentation: Ensure organized, accurate, and confidential records and reports.

Who You Are

We are looking for a professional who is organized, analytical, and dependable—someone who can manage inventory and coordination tasks with accuracy and efficiency.

• Educational Background: A college graduate, preferably of a business-related course.
• Relevant Experience: You bring at least one (1) to two (2) years of experience in customer service, inventory management, or a related role.
• Technical Knowledge: You have basic understanding of inventory processes and product handling.
• Core Strengths: You possess strong analytical, communication, and coordination skills.
• Technical Skills: You are proficient in MS Office applications such as Excel, Word, and PowerPoint.
• Work Ethic: You are detail-oriented, hardworking, and able to perform well under pressure.
• Work Setup: You are willing to work in an office-based environment.

Why Join AFSI?

At Abigail Farm Supply, Inc., we believe in empowering our people. We value professional growth, clear communication, and a supportive environment where your contributions are recognized and celebrated. Ready to lead the way? Apply today and let’s grow together!