Customer Care Associate

NTT DATA North America; Metro Manila; Hybrid; PHP 260,000 - 340,000; Full time

Job summary

NTT DATA North America in Manila is hiring a Customer Care Associate to provide front-line phone support to policyholders, beneficiaries, agents and internal customers. You will handle 75–100 calls daily and strive to meet service standards.

After 6 months, performance-driven employees may transition to a hybrid work model. The role requires attention to detail, strong communication, and familiarity with Windows PC tools and insurance processes.

Qualifications

• At least 1 year in an office-related environment with regular shifts.
• At least 1 year of experience using Windows PC applications.
• 6+ months of experience requiring accuracy and accountability.
• 6+ months of professional written and oral communication experience.
• Education level of high school diploma or GED preferred.

Responsibilities

• Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensure customer satisfaction and strive to meet service standards.
• Handle approximately 75–100 calls per day.
• Communicate effectively and professionally to resolve questions and issues.
• Develop and maintain knowledge of the insurance industry and team processes.
• Collaborate with management or team members to address service issues proactively.

Skills

Customer service

Phone support

Attention to detail

Communication skills

Windows PC

Education

High school diploma or GED

Tools

Windows OS

Job description

Req ID: 387280

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Customer Care Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

In these roles you will be responsible for:

• Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
• Ensuring customer satisfaction and strive to meet service standards.
• A typical day will likely involve fielding between 75 to 100 calls.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

• At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regular scheduled shifts.
• At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
• An education level of at least a high school diploma or GED Preferences.

Preferred Skills include:

• Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.

For the first 06 months the candidate has to work from NTT Data onsite. Post that, looking at their efficiency & performance, they will be allowed to take up the hybrid work model.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of your website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.