BPO Supervisor

NTT Data; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

NTT DATA in Manila is seeking a BPO Supervisor to lead health claims end-to-end operations and ensure top-tier service delivery. You will manage a claims processing team, coordinate workflow, and drive quality improvements from a Manila-based office.

The role requires 5+ years in health claims and at least 2 years in a leadership position, with strong communication and organizational skills. Working hours align with night shifts (PST) from the Manila office, with potential overtime as needed.

Qualifications

• 5+ years of health claims end-to-end domain knowledge.
• Minimum 2 years in a team-leader role.
• Strong communication and customer service skills.

Responsibilities

• Supervise processes and claims processing teams to ensure high quality of service.
• Distribute work, calculate and communicate productivity and quality results, review audits.
• Monitor team production goals and report results to senior leadership.
• Assist team with escalated claims processing issues.

Skills

Health claims knowledge

Team leadership

Communication skills

MS Office

Education

Undergraduate or postgraduate degree

Tools

MS Office

Data entry

Web-based applications

Job description

We are currently seeking a BPO Supervisor to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

Position Overview

Clients business problem to resolve:
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Clients Business problem to solve:
Our Client is one of Leading Health Plan in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Positions General Duties and Tasks:
NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Requirements for this role include

• Must have 5+ years of strong Health Claims End to End Domain Knowledge.
• Both Under Graduates and Post Graduates can apply.
• Excellent communication (verbal and written) and customer service skills.Ability to work independently; strong analytic skills.
• Detail-oriented; ability to organize and multi-task.
• Ability to make decisions.
• Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
• Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
• Ability to work in a team environment.
• Minimum of 2 years of experience in Team Leader Role.

Problem Solving

• Reviews structured problems.
• Selects and applies appropriate standards/guidelines.
• Probes beyond the stated situation.
• Identifies underlying issues and consider possible alternatives.

Job Duty Differentiators

• Supervises processes and/or claims processing teams ensuring highest quality of service is provided.
• Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals.
• Monitors production goals of team and reports results and issues to higher-level leadership.
• Assists team with escalated claims processing issues.
• Work hours from 9:00 pm to 6:00 am PST (Mon – Fri) from NttData Office at Manila. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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