BPO Supervisor

NTT DATA North America; Metro Manila; On-site; PHP 600,000 - 740,000; Full time

Job summary

NTT DATA North America is seeking a BPO Supervisor to join our Manila team. You will oversee end-to-end health claims processing, ensuring quality and efficiency while coordinating a claim processing team during the night shift (PST hours).

Required is 5+ years in health claims and at least 2 years in a team leadership role, with strong communication, analytical, and organizational skills. You may be asked to handle escalations and partner with cross-functional teams.

Qualifications

• Requires 5+ years of Health Claims End-to-End domain knowledge.
• 2+ years of experience in a Team Leader role.
• Excellent verbal and written communication and customer service skills.
• Ability to work independently with strong analytical and problem-solving skills.
• Detail-oriented with strong organizational and multi-tasking abilities.
• Proficient in MS Office and navigating web-based applications.

Responsibilities

• Supervise health claims processing teams to ensure top service quality.
• Distribute workload, monitor productivity and quality, and review audit outcomes.
• Track team production goals and report results to leadership.
• Assist team with escalated claims processing issues and drive process improvements.

Skills

Health claims

Team leadership

Communication

Analytical skills

Detail oriented

Time management

Decision making

Team collaboration

Education

Undergraduate or postgraduate degree

Tools

MS Office

Web-based applications

Data entry tools

Job description

Req ID: 388549

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a BPO Supervisor to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

Position Overview

Clients business problem to resolve:

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

Clients Business problem to solve

Our Client is one of Leading Health Plan in US providing services in Florida state , NTT are getting into contract with Client to manage End to End Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Positions General Duties and Tasks

NTT are getting into contract with Client to manage End to End Health Claims Administration services. Our NTT Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.

Requirements for this role include

• Must have 5+ years of strong Health Claims End to End Domain Knowledge.
• Both Under Graduates and Post Graduates can apply.
• Excellent communication (verbal and written) and customer service skills.
• Ability to work independently; strong analytic skills.
• Detail-oriented; ability to organize and multi-task.
• Ability to make decisions.
• Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications.
• Cognitive Skills include language, basic math skills, reasoning ability and verbal communication skills.
• Ability to work in a team environment.
• Minimum of 2 years of experience in Team Leader Role.

Problem Solving

• Reviews structured problems.
• Selects and applies appropriate standards/guidelines.
• Probes beyond the stated situation.
• Identifies underlying issues and consider possible alternatives.

Job Duty Differentiators

• Supervises processes and/or claims processing teams ensuring highest quality of service is provided.
• Includes the distribution of work, calculation and communication of productivity and quality results and review of audit appeals.
• Monitors production goals of team and reports results and issues to higher-level leadership.
• Assists team with escalated claims processing issues.

Work hours from 9:00 pm to 6:00 am PST (Mon – Fri) from NttData Office at Manila. Additionally, resources may have to do overtime and work on weekend’s basis business requirement.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on our EEO rights under the law, please click here. For Pay Transparency information, please click here.