Customer Care and Experience Specialist

PLUXEE PHILIPPINES INC.; Manila; Presencial; PHP 240.000 - 420.000; Jornada completa

Descripción de la vacante

Pluxee Philippines Inc. is seeking a Customer Care Analyst in Metro Manila to deliver excellent customer support and manage client communications.

The role requires experience in customer care, familiarity with care tools, and strong digital skills, with a focus on building relationships and delivering customer-centric solutions. The position emphasizes attention to detail, multitasking, and effective problem-solving within a fast-paced, multicultural environment.

Formación

• First experience in Customer Care or possibly as receptionist or personal assistant.
• Familiar with Customer Care tools.
• Familiar with digital platforms and tools.
• Languages: Add language requirements.
• Competencies: Adaptability, Attention to Detail, Communication, Customer-Centric Mindset.

Responsabilidades

• Handles incoming interactions respecting guidelines
• Generates clients feedback when needed
• Manages own backlog of actions/e-mails

Conocimientos

Customer care tools

Digital literacy

Educación

School education

Descripción del empleo

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type: Permanent Regular Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Customer Care Analyst

Your next challenge Add business context

What you'll be doing:

• Handles incoming interactions respecting guidelines
• Generates clients feedback when needed
• Manages own backlog of actions/e-mails

Work Experience Requirements:

• First experience in Customer Care or possibly as receptionist or personal assistant

Education Requirements:

• School education

Technical Skills:

• Familiar with Customer Care tools
• Familiar with digital

Behavioural Skill:

• Customer focus: Building strong customer relationships and delivering customer-centric solutions
• Resourfulness: Securing and deploying resources effectively and efficiently
• Cultivates innovation: Creating new and better ways for the organisation to be successful

Languages:

• Add language requirements

Competencies:

• Adaptability (Competent)
• Attention to Detail (Competent)
• Communication (Competent)
• Customer-Centric Mindset (Competent)
• Customer Experience Management (Competent)
• Multitasking and Time Management (Competent)
• Pluxee Product and Market Knowledge (Competent)
• Problem-Solving (Competent)

To get this challenge

• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*
• Video call or face to face with *Add the Name of the interviewer*

Your team Add Manager's Name.

Your location Indicate preferred location(s).

Happy at work

• 1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
• 2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
• 3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.