Bilingual Customer Support Representative

Lean Solutions Group; Cagayan de Oro; Remote; PHP 201,000 - 312,000; Full time

Job summary

Lean Solutions Group is hiring a Bilingual Customer Care Ambassador to handle inbound phone orders for food and beverage products. You will ensure orders are captured accurately in our transaction system and proactively upsell menu items to boost sales.

You will address modifications, answer pricing questions, and log feedback to improve store performance. You should have at least 3 months of call center experience, a high school diploma, and excellent bilingual communication skills in English

Qualifications

• Minimum 3 months of call center experience or phone support.
• High School Diploma or GED equivalent required.
• Excellent bilingual verbal communication in English and a second language.
• Strong sales mindset with ability to upsell naturally.
• High attention to detail and multitasking in fast-paced orders.
• Willingness to work evenings, nights, weekends and holidays.

Responsibilities

• Process inbound phone orders accurately and dispatch to stores for fulfillment.
• Actively upsell menu items on every transaction to raise average order value.
• Handle order modifications or cancellations and inform stores of changes.
• Answer questions on product availability, options, and pricing structures.
• Log customer feedback and issues for store management follow-up.

Skills

Bilingual English & Local Language

Sales mindset

Order entry accuracy

Call center experience

Education

High School Diploma or GED

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

Position Description

The Bilingual Customer Care Ambassador handles inbound phone inquiries from customers placing food and beverage orders. This role ensures all orders are processed accurately and efficiently into the transaction management system while actively upselling complementary menu items to maximize sales. Additionally, the Specialist assists customers with order modifications, addresses menu or pricing inquiries, and documents service concerns to ensure a seamless ordering experience.

Functions

• Process inbound phone orders accurately and dispatch completed orders to designated store locations for fulfillment.

• Actively upsell menu items on every transaction, aiming to increase average order values and achieve target sales goals.

• Process customer order adjustments or cancellations promptly and inform receiving store locations of revised order details.

• Address customer inquiries regarding product availability, menu options, and store pricing structures.

• Field customer feedback or concerns professionally and log details for store management follow-up.

Qualifications and Requirements

• Minimum of 3 months of call center/phone support experience, ideally supporting a retail or Food & Beverage (F&B) account.

• High School Diploma or GED equivalent required.

• Excellent bilingual verbal communication skills in English and the secondary required language.

• Strong sales mindset with the ability to ask effective probing questions and position add-on menu items naturally.

• High attention to detail, precision during fast-paced order entry, and strong multitasking abilities.

• Willingness to work flexible shift schedules, including evenings, nights, weekends, and holidays.

Technical & Work-from-Home Requirements

• Internet: High-speed wired connection (Minimum 50 Mbps; Wi-Fi or mobile hotspots not permitted). Power and secondary ISP backup solutions preferred.

• Computer Hardware: Intel Core i5 (8th Gen or higher) or AMD Ryzen 5 processor, 8 GB RAM minimum.

• Operating System: Windows 11 (Home, Pro, or Enterprise).

• Peripherals: Professional USB noise-canceling headset.

Core Competencies

1. Sales & Upselling Drive: Natural ability to suggest add-ons, present menu promotions, and increase overall order value.

2. Precision & Order Accuracy: High attention to detail when taking complex custom orders and customer information.

3. Bilingual Communication & Phone Etiquette: Clear, polite, and engaging verbal communication across both required languages.

4. Customer Care & Resolution: Empathy and composure when answering inquiries or addressing order concerns.

Role Parameters

• Category: Customer Care & Inbound Sales (Food & Beverage / BPO)

• Work Commitment: Minimum of 30 hours per week (Shift flexibility required)