Customer Care Agent — Fast-Paced Role with Bonuses

RSD Human Resource Management Consultancy; Bacolod; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Health Care On-Site

Job Training

Maternity & Paternity Leave

Job summary

A human resource management firm in Bacolod seeks a customer service representative to handle inquiries professionally and resolve issues effectively. The ideal candidate should have a high school diploma and strong English skills, with a positive attitude. Responsibilities include maintaining records and collaborating with the team to enhance service delivery. This role offers various employee benefits, including performance bonuses and health care on-site.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to handle customer inquiries professionally and effectively.
• Must be able to work in a fast-paced environment.

Responsibilities

• Handle incoming calls and respond to customer inquiries professionally.
• Provide accurate information regarding products and services.
• Resolve customer issues effectively, ensuring customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery.

Skills

Excellent English language skills

Strong customer service orientation

Strong communication skills

Positive attitude

Education

High school diploma or equivalent

Job description

A human resource management firm in Bacolod seeks a customer service representative to handle inquiries professionally and resolve issues effectively. The ideal candidate should have a high school diploma and strong English skills, with a positive attitude. Responsibilities include maintaining records and collaborating with the team to enhance service delivery. This role offers various employee benefits, including performance bonuses and health care on-site.