Customer Care

AIPI Acquire Intelligence Philippines Inc.; Pasig; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Acquire Intelligence Philippines Inc. is seeking a detail-oriented Outsource Operations professional to execute high-volume, repeatable customer-facing tasks in auction operations.

You will work with Salesforce, IP Admin, and VeriTread to coordinate buyer pickups, update systems, and communicate with internal and external stakeholders. The role emphasizes adherence to SOPs and SLAs while supporting events from live auctions to online platforms, with opportunities to contribute to a growing

Qualifications

• Experience in high-volume, process-driven environments such as BPO or auction operations.
• Familiarity with Salesforce and logistics tools used in auctions.
• Ability to follow SOPs and meet SLAs in a dynamic, global operations setting.

Responsibilities

• Schedule pickups for RBA live auctions and online auctions via VeriTread CAM tool.
• Update item status to picked up and ensure accuracy of pickup reports.
• Notify buyers and site POCs, manage follow-ups within SLA timelines.
• Collect and forward site access agreements and ensure signed forms reach the site POC.
• Proactively determine pickup status and communicate updates to site and buyer.

Skills

BPO experience

Salesforce

VeriTread

IP Admin

Tools

Salesforce

VeriTread

IP Admin

CAM tool

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description The Outsource role is responsible for executing high-volume, repeatable, customer-facing and system-driven tasks within auction operations. This role requires a working knowledge of Ritchie Bros. auction platforms, systems (Salesforce, IP Admin), and logistics tools (VeriTread), along with disciplined adherence to SOPs and service level agreements (SLAs). The work supports event operations by ensuring smooth buyer pickup coordination, timely system updates, and effective communication with internal and external stakeholders.

Key Responsibilities & SLAs

1. Schedule Pickups For RBA live auctions, direct buyers to simplybook.me. For online auctions (IP, TP, SS), book via VeriTread CAM tool (login required). Note: GP (Great Plains) is excluded due to process variability. Some sites (e.g., mine locations) require manual support. 2 hours IP Admin, Salesforce, VeriTread
2. Update Item Status to Picked Up (Reactive) Update item status upon buyer notification. Requires IP Admin Pickup Access. Risks: Incorrect pickup reports from buyers; some require SN team support to advance status. 4 hours IP Admin, Salesforce
3. Address/Site POC Notify buyer of follow-up. 24 hours IP Admin, Salesforce, VPN Correction Email internal contact (e.g., CAM Core Agent) to confirm correct details. If unresolved in 48 hours, submit RTS.
4. Collect and Forward Site Access Agreements Email buyer the form; upon receipt, forward the signed agreement to the site POC. 2 hours Salesforce, Email Templates
5. Proactively Determine Pickup Status Email site POC and buyer for confirmation; update item status accordingly

Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/