Customer Billing Support Manager| Night Shift

Exypnox Inc; Taguig; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Exypnox Inc. is seeking a highly motivated Billing Support Manager to lead our billing operations in Metro Manila. You will develop and coach a team of billing coordinators and own end-to-end billing functions across multiple systems.

This hybrid role requires night shift coverage (11:00 PM to 8:00 AM) with one in-office day per week in BGC. The ideal candidate has 5+ years of leadership in billing or finance and deep experience with Zendesk, Salesforce, Netsuite, and Concur.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field.
• 5+ years proven experience managing and developing a team in a billing, finance, or support environment.
• Experienced with Zendesk (or similar ticketing platforms).
• Experienced with using Salesforce.
• Netsuite and Concur experience is preferred.
• Strong communication skills and ability to manage up, across, and to reports.
• Hybrid role; must be based in Metro Manila and work from within Metro Manila.

Responsibilities

• Oversee the billing support team, providing coaching, performance feedback, and day-to-day leadership.
• Manage and resolve complex customer billing queries and disputes via Zendesk.
• Handle customer calls to resolve escalated billing questions or requests.
• Manage internal Zendesk tickets to ensure timely resolution of inquiries.
• Monitor billing KPIs (SLA adherence, resolution time, backlog trends) and drive process improvements.
• Oversee provisioning of software and license keys to customers across portals.
• Partner with Sales to resolve billing questions and streamline workflows.
• Lead Month End Close activities for the Billing Team.
• Identify opportunities to improve billing processes, tools, and team efficiency.
• Handle highly confidential information with discretion.

Skills

Team leadership

Zendesk

Salesforce

Netsuite

Concur

Communication

Education

Bachelor's degree in Accounting/Finance

Tools

Zendesk

Salesforce

Netsuite

Concur

Job description

We are looking for a highly motivated and strategic Billing Support Manager who can lead our billing operations, develop and oversee a team of billing coordinators, and drive all billing functions across multiple financial systems.

Key Responsibilities:

• Oversee and manage the billing support team, providing coaching, performance feedback, and day-to-day leadership
• Manage and elevate complex customer billing queries and disputes through Zendesk, ensuring timely and professional resolution
• Handle customer calls to resolve escalated client billing questions or requests
• Manage internal ticketing (Zendesk) to ensure timely resolution of customer billing and collections inquiries
• Proactively monitor and report on billing support KPIs (e.g., SLA adherence, resolution time, backlog trends), utilizing Zendesk as the central system for performance tracking and continuous process improvement.
• Oversee provisioning of software and license keys to new and existing customers across multiple online portals
• Partner cross-functionally with the Sales team to resolve billing-related questions and streamline internal processes and workflows
• Lead Month End Close activities for the Billing Team, ensuring accuracy, compliance, and on-time delivery
• Identify opportunities to improve billing processes, tools, and team efficiency through data-driven recommendations
• Handle highly confidential information with discretion
• Other duties as needed

Shift Schedule: 11:00 PM - 8:00 AM (Night Shift)
Office Days: Hybrid. Strictly one (1) office day a week in BGC.

Skills and Qualifications:

• Bachelor’s degree in Accounting, Finance, or a related field
• You have 5+ years proven experience managing and developing a team in a billing, finance, or support environment
• Experienced with Zendesk (or similar ticketing platforms)
• Experienced with using Salesforce.
• Netsuite and Concur experience is preferred.
• You are action-oriented and you have excellent communication skills, able to manage up, across, and to direct reports
• While this is a Hybrid role, employees must be based in Metro Manila and work from within Metro Manila due to operational requirements.

What we offer:

• Competitive Base Pay + Allowances!
• Hybrid flexibility — collaborate onsite 1 day a week, work from home 4 days (Must live and work within Metro Manila)
• Full HMO coverage after 6 months from PhilCare!
• Opportunities for growth and development — be part of a high-performing, collaborative global team where your work makes an impact.
• Top-quality equipment provided — we’ll set you up with the best hardware, software, and essential tech accessories to support your work!

Interview Process

• Initial Interview with Exypnox
• English and Aptitude Tests
• Background Check + Client Interviews

About Exypnox and NinjaOne:

Exypnox is the local partner of NinjaOne, a fast-growing SaaS company transforming IT operations.

NinjaOne is a leading unified IT management platform that helps MSPs and IT teams automate, manage, and resolve endpoint tasks from one modern, intuitive system. This simplifies workflows, boosts technician efficiency, and improves user satisfaction.

Trusted by over 40,000 customers worldwide, NinjaOne is consistently ranked #1 in customer support and has been recognized as the top-rated software in its category on G2 and Gartner Digital Markets for more than three years.