Customer Advisor

Security Bank; Mandaluyong; Presencial; PHP 180.000 - 260.000; Jornada completa

Descripción de la vacante

Security Bank seeks a Customer Advisor to handle in-house selling, cross-selling of bank products, and management of client accounts to meet targets.

The role includes processing new CASA accounts in multiple currencies, updating client information, renewals, maturities, and ensuring compliant, on-time service delivery. Fresh graduates are welcome to apply.

Formación

• Fresh graduate / less than 1 year of experience
• Bachelor's / College Degree in Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Marketing
• Not Applicable for Certification/Professional License

Responsabilidades

• The Client Advisor handles in-house selling and cross-selling of bank products and services and manages the account portfolio to achieve targets.
• Processes opening of peso/dollar/3rd currency CASA accounts and placements, updates client information, renewals, roll-overs, terminations, and payments of matured placements.
• Ensures on-time and accurate service delivery in compliance with service standards of the Bank.
• Identifies customer needs and nurtures relationships through marketing calls and cross-selling of bank products and services.
• Assists walk-in customers by advising them on bank products and services to meet their needs.
• Attends to customer inquiries over the counter or via phone to identify and meet customer needs.
• Verifies that all account opening documents are complete and valid per Bank policies.
• Acts as custodian for Certificates of Time Deposit and monitors investment maturity dates.
• Performs end-of-day cash verification and handles governance/risk management duties as per policy.

Conocimientos

Account Opening/Booking

Banking Products

Bank Policies & Procedures

Cross-Selling

Customer Interaction

Sales Function: Branch Banking

Understanding Customer Needs

Educación

Bachelor's / College Degree in Business Studies/Administration/Management, Commerce, Economics, Finance/Accountancy/Banking, Marketing

Descripción del empleo

3 - 5 Years

Job Description

POSITIONTITLE : CUSTOMERADVISOR
REPORTSTO : BUSINESS MANAGER
DIRECTLYSUPERVISES : N/A
UNIT/ DEPARTMENT : ASSIGNED BRANCH / AREA
DIVISION/GROUP : ASSIGNED REGION / FRANCHISE DISTRIBUTION / BRANCH BANKING GROUP

JOBSUMMARY

The Customer Advisor handles in-house selling , cross-selling of bank products and services, and the managing of account portfolio to achieve targets. He/She processes the opening of new peso / dollar /3rd currency CASA accounts andplacements, updates client’s information, roll-over/renewal,termination, payment of matured placements for all SBC products, and ensures on-time and accurate service delivery in compliance withservice standards of the Bank.

PRINCIPALDUTIES AND RESPONSIBILITIES

Client RelationshipManagement

Identifies customer needs and nurturesrelationships through marketing calls, recommending and cross-selling bankproducts, services, and alternative channels. Formulates strategies to increasecustomer dealings with the bank.

Assists walk-in customers by advising them onbank products and services to meet their needs and facilitate their dealingswith the bank

Needs Analysis and SolutionMatching

Attends to customers’ inquiries and requestsover the counter or via phone to identify and meet customer needs

Explains and highlights client’s informationas well as important terms and conditions during the account opening process toensure transparency, clarity, and prevent future complaints.

Understanding andApplication of Compliance and Regulatory Guidelines

Verifies that all necessary account openingdocuments are complete and valid by conducting a detailed review, ensuringcompliance with the Bank’s established policies and procedures.

Serves as the custodian for duplicate or bankcopies of outstanding Certificates of Time Deposit (CTDs), monitors investmentmaturity dates, provides customers with action recommendations, andcommunicates their instructions to the relevant booking or servicing units.

Quality Orientation

Handles over-the-counter transactions andrequests per Bank policies to ensure customer service standards are met.

Processes account opening, placements,roll-over/maturities, termination of TD, UITF and other SBC investment productsin accordance with the policies and procedures set by the Bank to ensurecustomer service standards are met.

Monitors and reviews targets and performanceof managed and new accounts, implementing promotional and marketing efforts inline with Branch Banking Group objectives and directives.

Governance, Control andRisk Management

• Ensures completeness and accuracy of requiredaccount opening documents for all accounts opened by performing thorough reviewin accordance with the policies and procedures set by the Bank.
• Acts as custodian of duplicate or bank’scopies of outstanding CTDs, tracks investment maturity, advises customers onactions, and relays their instructions to booking/servicing units.
• Serves as a primary co-custodian for the MainVault Door and Cash Safe, responsible for end-of-day cash verification in thevault, following the Bank’s policies and procedures.
• Acts as an alternate custodian forcombinations and keys, ensuring compliance with the Bank’s policies andprocedures.
• Assumes the duties andresponsibilities of a co-approver on over-the-counter transactions (for CA withOfficer Rank) via system and co-sign bank documents: Bank Certification,Manager’s Check (MC) / Demand Drafts (DD), Money Transfer Application Form (MTAF)/Telegraphic Transfer Application Form (TTAF)/ Certificate of Time Deposit(CTD), Confirmation of Purchase (COP) and other internal bank documentsrequiring two Officers up to the delegated limit in accordance to the policiesand procedures set by the Bank

Itis accepted and understood that the employee may perform otherrelated tasks which may be assigned from time to time.

JOBQUALIFICATIONS

Yearsof Work Experience : Fresh graduate / lessthan 1 year of experience

EducationalAttainment/ Requiredcourse (ifapplicable) : Bachelor's / College Degree in BusinessStudies/Administration/Management, Commerce, Economics,Finance/Accountancy/Banking, Marketing

RequiredCertification/Professional License ( if applicable ):Not Applicable

Fieldof Specialization ( if applicable ): Banking and Financial,Corporate Finance/Investment, Sales-Corporate, Sales-Retail,Sales-Financial Services

Industry: Banki ng, Credit Card Companies, Investment Houses

Knowledgeand Skills Requirement

SBC Leadership Capability Framework for IndividualContributors (Level 5) FunctionalCompetencies: o Account Opening/Booking o Banking Products o Bank Policies & Procedures o Cross-Selling o Customer Interaction o Sales Function: Branch Banking o Understanding Customer Needs

Job Snapshot

Updated Date

06-11-2026

Job ID

JOB4973

Location

POSITIONTITLE : CUSTOMERADVISOR
REPORTSTO : BUSINESS MANAGER
DIRECTLYSUPERVISES : N/A
UNIT/ DEPARTMENT : ASSIGNED BRANCH / AREA
DIVISION/GROUP : ASSIGNED REGION / FRANCHISE DISTRIBUTION / BRANCH BANKING GROUP

JOBSUMMARY

The Customer Advisor handles in-house selling , cross-selling of bank products and services, and the managing of account portfolio to achieve targets. He/She processes the opening of new peso / dollar /3rd currency CASA accounts andplacements, updates client’s information, roll-over/renewal,termination, payment of matured placements for all SBC products, and ensures on-time and accurate service delivery in compliance withservice standards of the Bank.

PRINCIPALDUTIES AND RESPONSIBILITIES

Client RelationshipManagement

Identifies customer needs and nurturesrelationships through marketing calls, recommending and cross-selling bankproducts, services, and alternative channels. Formulates strategies to increasecustomer dealings with the bank.

Assists walk-in customers by advising them onbank products and services to meet their needs and facilitate their dealingswith the bank

Needs Analysis and SolutionMatching

Attends to customers’ inquiries and requestsover the counter or via phone to identify and meet customer needs

Explains and highlights client’s informationas well as important terms and conditions during the account opening process toensure transparency, clarity, and prevent future complaints.

Understanding andApplication of Compliance and Regulatory Guidelines

Verifies that all necessary account openingdocuments are complete and valid by conducting a detailed review, ensuringcompliance with the Bank’s established policies and procedures.

Serves as the custodian for duplicate or bankcopies of outstanding Certificates of Time Deposit (CTDs), monitors investmentmaturity dates, provides customers with action recommendations, andcommunicates their instructions to the relevant booking or servicing units.

Quality Orientation

Handles over-the-counter transactions andrequests per Bank policies to ensure customer service standards are met.

Processes account opening, placements,roll-over/maturities, termination of TD, UITF and other SBC investment productsin accordance with the policies and procedures set by the Bank to ensurecustomer service standards are met.

Monitors and reviews targets and performanceof managed and new accounts, implementing promotional and marketing efforts inline with Branch Banking Group objectives and directives.

Governance, Control andRisk Management

• Ensures completeness and accuracy of requiredaccount opening documents for all accounts opened by performing thorough reviewin accordance with the policies and procedures set by the Bank.
• Acts as custodian of duplicate or bank’scopies of outstanding CTDs, tracks investment maturity, advises customers onactions, and relays their instructions to booking/servicing units.
• Serves as a primary co-custodian for the MainVault Door and Cash Safe, responsible for end-of-day cash verification in thevault, following the Bank’s policies and procedures.
• Acts as an alternate custodian forcombinations and keys, ensuring compliance with the Bank’s policies andprocedures.
• Assumes the duties andresponsibilities of a co-approver on over-the-counter transactions (for CA withOfficer Rank) via system and co-sign bank documents: Bank Certification,Manager’s Check (MC) / Demand Drafts (DD), Money Transfer Application Form (MTAF)/Telegraphic Transfer Application Form (TTAF)/ Certificate of Time Deposit(CTD), Confirmation of Purchase (COP) and other internal bank documentsrequiring two Officers up to the delegated limit in accordance to the policiesand procedures set by the Bank

Itis accepted and understood that the employee may perform otherrelated tasks which may be assigned from time to time.

JOBQUALIFICATIONS

Yearsof Work Experience : Fresh graduate / lessthan 1 year of experience

EducationalAttainment/ Requiredcourse (ifapplicable) : Bachelor's / College Degree in BusinessStudies/Administration/Management, Commerce, Economics,Finance/Accountancy/Banking, Marketing

RequiredCertification/Professional License ( if applicable ):Not Applicable

Fieldof Specialization ( if applicable ): Banking and Financial,Corporate Finance/Investment, Sales-Corporate, Sales-Retail,Sales-Financial Services

Industry: Banki ng, Credit Card Companies, Investment Houses

Knowledgeand Skills Requirement

SBC Leadership Capability Framework for IndividualContributors (Level 5) FunctionalCompetencies: o Account Opening/Booking o Banking Products o Bank Policies & Procedures o Cross-Selling o Customer Interaction o Sales Function: Branch Banking o Understanding Customer Needs