CSSC Order Management Representative

Grundfos IS Support & Operations Centre Phils. Inc.; Pasig; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Health insurance

Well-being activities

Volunteer leave

Training & development

Job summary

Grundfos IS Support & Operations Centre Phils. Inc. seeks an Order Management Representative to handle end-to-end order processing, from receipt to billing, in a fast-paced global environment.

You will manage post-order inquiries, coordinate with cross-functional teams, and ensure accurate processing, proactive communication, and timely resolution of issues that affect customer operations.

Qualifications

• Detail-oriented and analytical mindset.
• Strong written and spoken English with excellent communication.
• Experience navigating Order-to-Cash in manufacturing/industrial settings.

Responsibilities

• Handle post-order inquiries via email/phone/chat, resolving changes, cancellations, shipping terms and supply issues.
• Enter and optimize tickets in SAP/CRM, ensure transparency and adherence to SLAs.
• Coordinate with Sales, Finance and Supply Chain to meet customer commitments.
• Maintain open order housekeeping to secure invoice processing.
• Record returns and manage customer data within systems.
• Promote Grundfos digital tools and identify follow-up opportunities for Sales.

Skills

Detail-oriented

Analytical skills

English communication

Stakeholder management

Education

Associate/Bachelor's degree in Customer Services or Engineering

Tools

SAP/CRM ERP systems

Job description

Company description

An annual production of more than 16 million pump units makes Grundfos one of the world's leading pump manufacturers. Circulator pumps for heating and air-conditioning as well as other centrifugal pumps for the industry, water supply, sewage and dosing are the main products. Today Grundfos is the world's largest manufacturer of circulators, covering app. 50% of the world market of these pumps.

In addition to pumps Grundfos produces standard and submersible motors as well as state‑of‑the‑art electronics for monitoring and controlling pumps. Additional products are produced in the BioBooster and Lifelink divisions, which are part of the company's new business activities. Grundfos has also introduced Grundfos Blueflux, which is a new technology‑label, which insures that the equipment is among the absolute best in the market.

Job description

Are you passionate about delivering exceptional customer experiences through seamless order management in a fast‑paced, global environment? Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.
As our new Order Management Representative, you'll be managing customer orders end‑to‑end — from receipt through delivery and billing — ensuring accurate processing, proactive communication, and swift resolution of order‑related issues that keep our industrial customers' operations running smoothly. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

What you will be doing

As a key part of the Industry Customer Supply & Service Centre (CSSC) team, you'll create impact by ensuring every customer order is processed accurately and on time, strengthening trust and loyalty across our global industrial customer base.

What makes you a great fit

Above all, you're a detail‑oriented customer service professional with strong analytical skills, a proactive 'can‑do' attitude, and proven experience navigating order‑to‑cash processes in a manufacturing or industrial environment.

Your main responsibilities include:

• Manage post‑order enquiries via email, telephone, and live chat — providing solutions on order changes, cancellations, shipping conditions, and supply chain issues
• Process and optimize request tickets in SAP/CRM systems, ensuring full transparency and adherence to defined SLAs
• Coordinate with Sales, Finance, and Supply Chain teams to resolve order‑related issues and ensure customer commitments are met
• Maintain open order housekeeping workflows, ensuring orders are complete to secure invoice processing
• Record and action customer product return requests, and manage customer contact data within operating systems
• Promote Grundfos digital tools to customers and identify new business opportunities for follow‑up by Sales colleagues

We'd also imagine that you are/have:

• Associate's or Bachelor's degree in Customer Services, Engineering, or equivalent, with 1-3 years of relevant experience in order management or customer service
• Working knowledge of SAP or similar ERP/CRM systems within an Order-to-Cash process
• Strong written and spoken English with excellent communication and stakeholder management skills
• Proficiency in MS Office applications and willingness to work shifts, including possible night shifts and local public holidays

It's a plus if you also:

• Experience in the manufacturing or pump/water technology industry
• Ability to speak multiple languages
• Familiarity with customer portal management and digital engagement tools

Why you'll love working here

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well‑being activities.
• Three days' additional paid leave for volunteering.
• On-demand training and structured development programmes to support your growth.

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.