CSR - Wireless & Mobile Telecommunications Account | Davao Up to ₱28K

Work Avenue and Business Solutions Incorporated; Davao City; On-site; PHP 138,000 - 248,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Davao City is hiring experienced Customer Service Representatives for a Wireless – Mobile Telecommunications account. You will handle customer inquiries, assist with billing, and resolve issues while providing accurate information on mobile plans and services.

The role requires at least 6 months of customer contact experience, good command of English (B2), and a willingness to work onsite on a shifting schedule including weekends and holidays.

Qualifications

• 6 months of Customer Contact Experience (CCE) required.
• Must possess at least B2 English communication skills.
• Good verbal and written communication skills.
• Basic computer navigation and troubleshooting skills.
• Knowledge of mobile telecommunications services is an advantage.
• Willing to work onsite in Davao City.
• Willing to work on shifting schedules, including weekends and holidays.

Responsibilities

• Handle inbound customer inquiries regarding wireless and mobile telecommunications services.
• Assist customers with billing, payments, account updates, and subscription concerns.
• Provide information about mobile plans, network services, and promotions.
• Troubleshoot basic mobile connectivity, signal, and service-related issues.
• Resolve customer complaints and provide appropriate solutions.
• Maintain accurate customer records and document interactions.
• Ensure excellent customer satisfaction and service quality.
• Escalate complex technical or account concerns when necessary.
• Meet productivity, attendance, and performance targets.

Skills

Customer service

Communication

English proficiency (B2)

Troubleshooting

On-site work

Education

High School Diploma (old curriculum)

Senior High School Diploma (new curriculum)

Job description

We are hiring experienced Customer Service Representatives for our Wireless – Mobile Telecommunications account in Davao City. The successful candidates will handle customer inquiries, provide assistance with mobile services, resolve billing and account concerns, and troubleshoot basic network or connectivity issues. Applicants must have at least 6 months of customer contact experience and be willing to work onsite on a shifting schedule.

Key Responsibilities

• Handle inbound customer inquiries regarding wireless and mobile telecommunications services.

• Assist customers with billing, payments, account updates, and subscription concerns.

• Provide information about mobile plans, network services, and promotions.

• Troubleshoot basic mobile connectivity, signal, and service-related issues.

• Resolve customer complaints and provide appropriate solutions.

• Maintain accurate customer records and document interactions.

• Ensure excellent customer satisfaction and service quality.

• Escalate complex technical or account concerns when necessary.

• Meet productivity, attendance, and performance targets.

Qualifications

• High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).

• At least 6 months of Customer Contact Experience (CCE).

• Must possess at least B2 English communication skills.

• Good verbal and written communication skills.

• Basic computer navigation and troubleshooting skills.

• Knowledge of mobile telecommunications services is an advantage.

• Customer-oriented with strong problem-solving skills.

• Willing to work onsite in Davao City.

• Willing to work on shifting schedules, including weekends and holidays.