CSR – Telco Account | ₱31K Salary | Signing Bonus

Caldwell Communications; Davao City; Presencial; PHP 246 000 - 346 000; Tempo integral

Resumo da oferta

Caldwell Communications is hiring for an onsite BPO customer service role in Davao City. You will handle voice-based inquiries, resolve concerns, and provide reliable Telco solutions to customers.

The position requires 6 months of BPO experience, Telco knowledge, and a minimum 18 years old candidate who can work full-time on-site with a shifting schedule. Training and growth opportunities are available.

Qualificações

• At least 6 months of BPO customer service experience.
• Telco experience is required.
• Proficiency at B2 CEFR level in English.
• Basic computer and web navigation skills.
• Minimum age 18 and ability to work full-time onsite.

Responsabilidades

• Handle customer inquiries and concerns through voice support.
• Provide accurate information about Telco products and services.
• Resolve customer issues efficiently and professionally.
• Assist customers with account, billing, service and product-related concerns.
• Navigate multiple systems and online resources to provide solutions.
• Document customer interactions accurately.
• Maintain excellent customer service throughout every interaction.
• Follow account procedures, quality standards and performance requirements.

Conhecimentos

BPO customer service

Telco experience

B2 CEFR level

Computer literate

Formação académica

High School Graduate (old curriculum)

Descrição da oferta de emprego

Onsite | Davao City | ₱22,000–₱31,000 Salary Package | Full-Time

Your Telco Experience Could Be Your Next Career Opportunity

Have at least 6 months of BPO customer service experience and want to grow your career in the telecommunications industry?

Join an international Telco account where you'll assist customers through voice support, resolve concerns, and provide reliable solutions while building valuable customer service experience.

With a ₱22,000–₱31,000 salary package, this is an opportunity for experienced BPO professionals looking for their next onsite role in Davao.

What You'll Do

• Handle customer inquiries and concerns through voice support
• Provide accurate information about Telco products and services
• Resolve customer issues efficiently and professionally
• Assist customers with account, billing, service, and product-related concerns
• Navigate multiple systems and online resources to provide appropriate solutions
• Document customer interactions accurately
• Maintain excellent customer service throughout every interaction
• Follow account procedures, quality standards, and performance requirements

What We're Looking For

• High School Graduate under the old curriculum or Senior High School Graduate
• At least 6 months of BPO Customer Service Experience
• Telco experience is required
• B2 CEFR level
• Computer literate with good web navigation skills
• Customer-focused with strong problem-solving skills
• At least 18 years old
• Willing to work full-time and onsite
• Willing to work on a shifting schedule
• Available to start as soon as possible

Salary Package

Your final offer may depend on your qualifications, experience, and the applicable account package.

• Must be willing to work onsite in Davao
• Must be available for a full-time position
• Must not be currently enrolled if the account's employment requirements prohibit active students
• Previous application and employment restrictions may apply depending on account eligibility