Csr - Customer Service Representative. Hmo Day 1. Apply Now.

Recruitify_HR; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency is looking for a Customer Service Representative in Pasig. The ideal candidate will have a diploma and 3-5 years of experience in customer service. Responsibilities include responding to inquiries, resolving complaints, and collaborating with team members to improve service delivery. Required skills include strong verbal and written communication, proficiency with customer service software, and excellent problem-solving abilities. The role offers full-time work and various employee benefits including an HMO and performance bonuses.

Qualifications

• Diploma in a relevant field.
• 3-5 years of experience in customer service.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries and provide accurate information about products.
• Resolve customer complaints efficiently.
• Document customer interactions for future reference.
• Collaborate with team members to enhance service processes.
• Assist in the development of training materials.

Skills

Strong verbal communication skills

Strong written communication skills

Proficient in using customer service software

Excellent problem-solving abilities

Positive attitude

Ability to work under pressure

Education

Diploma in a relevant field

Job description

Csr - Customer Service Representative. Hmo Day 1. Apply Now.

On-site - Pasig 3-5 Yrs Exp Diploma Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Respond to customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints efficiently, ensuring a high level of satisfaction.
• Document customer interactions and maintain detailed records for future reference.
• Collaborate with team members to enhance customer service processes and improve overall service delivery.
• Assist in the development of training materials and support new team members.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 3-5 years
• Skills and Competencies: Strong verbal and written communication skills
• Skills and Competencies: Proficient in using customer service software and tools
• Qualities and Traits: Excellent problem-solving abilities
• Qualities and Traits: Positive attitude and ability to work under pressure
• Responsibilities and Duties: Ability to handle a high volume of calls effectively