CSR - Collections Specialist - Open to No BPO experience

Caldwell Communications Consultancy Philippines; Parañaque; On-site; PHP 246,000 - 335,000; Full time

Benefits offered by this job

Health Insurance

Paid Training

13th Month Pay

Company Sponsored Trips or Retreats

Paid Trainings

Job summary

A customer service consultancy in Parañaque is seeking a Collections Specialist. This role involves handling customer inquiries via phone, email, or chat, with an emphasis on delivering excellent support. Candidates need no BPO experience, but effective communication and problem-solving skills are essential. The company offers health insurance, paid training, and various employee benefits, making this an attractive opportunity for individuals looking to start their career in customer service.

Qualifications

• No prior BPO experience required.
• Must be able to communicate effectively over phone, email, or chat.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer interactions via multiple channels.
• Explain product features, pricing, and promotions.
• Support customers with orders and subscriptions.
• Maintain accurate records of all customer transactions.
• Escalate complex issues to supervisors when needed.
• Achieve personal and team sales targets.
• Participate in paid trainings and onboarding.

Skills

Customer support

Communication skills

Problem-solving

Outbound calls

Email/chat support

Education

High/Senior High School

No experience required

Job description

CSR - Collections Specialist - Open to No BPO experience

Caldwell Communications Consultancy Philippines

On-site - Paranaque No Exp Required High/Senior High School Full-time

Job Description

Medical Reimbursement

We’re hiring Customer Service Representatives as a Collections Specialist to handle customer inquiries via phone, email, or chat. You’ll provide information, resolve concerns, and deliver great customer support in a fast-paced environment.

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, HMO

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat
• Explain product features, pricing, and promotions
• Support customers with orders, subscriptions, or service upgrades
• Maintain accurate records of all customer transactions
• Escalate complex issues to supervisors
• Achieve personal and team sales targets
• Paid Trainings
• 13th Month Pay
• Company Sponsored Trips or Retreats