CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

Gratitude Philippines; Quezon City; On-site; PHP 223,200 - 446,400; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance

Job summary

A customer service-oriented company in Quezon City seeks a CSR Associate to assist customers via phone, email, and chat. Candidates should have 5-7 years of experience in customer service, with a focus on providing solutions and enhancing satisfaction. The ideal applicant possesses excellent communication skills and a strong customer-centric attitude. This is a full-time position with a remote work environment. The role offers a salary range of 20k to 40k PHP and a range of benefits including health insurance and performance bonuses.

Qualifications

• 5–7 years of experience in customer service or related fields.
• Strong analytical skills to assess customer needs.
• Customer-centric attitude to improve satisfaction.

Responsibilities

• Assist customers via phone, email, and chat.
• Document and maintain comprehensive customer records.
• Suggest process improvements for better service.

Skills

Communication

Problem-solving

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

CSR ASSOCIATE. Virtual Interview. Salary upto 20k-40k

On-site - Quezon City 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Assist customers via phone, email, and chat to resolve inquiries and issues.
• Provide product and service information, guiding customers through the purchase process.
• Document customer interactions and maintain comprehensive records.
• Collaborate with team members to enhance customer service delivery.
• Identify recurring issues and suggest process improvements to enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 5–7 years in customer service or related fields.
• Skills and Competencies: Excellent communication and problem-solving skills.
• Responsibilities and Duties: Ability to analyze customer needs and provide suitable solutions.
• Qualities and Traits: Strong interpersonal skills and a customer‑centric attitude.
• Working Conditions: Remote work environment with flexible hours.

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