Crypto Customer Success Specialist

PDAX; Pasig; On-site; PHP 335,000 - 469,000; Full time

Job summary

PDAX is seeking a Customer Success Associate in the Philippines to handle day-to-day customer service across multiple channels, resolve concerns, and ensure smooth interactions. The role emphasizes strong communication, product knowledge, and proactive problem solving to keep clients satisfied.

The position requires a Bachelor’s Degree and knowledge of blockchain or trading, with the ability to multitask, work under pressure, and operate in a fast-changing regulatory environment.

Qualifications

• Bachelor’s Degree, preferably related to communications.
• Knowledgeable of Blockchain or has trading experience.
• Able to multitask and work under pressure.
• High level of English and Filipino.
• Willing to work in shifts, weekends, and holidays.

Responsibilities

• Provide support for clients across multiple channels and resolve issues.
• Investigate, troubleshoot, and respond to customer concerns.
• Identify needs and provide updates, solutions, and resolutions.
• Collaborate with Customer Success and internal teams on escalations.
• Deliver excellent service and build sustainable relationships.
• Assist in data automation and process improvements.
• Monitor engagement and identify opportunities to strengthen client relations.
• Manage account security features upon client request
• Coordinate with KYC team on account-related concerns
• Analyze data trends and escalate suspicious transactions per AML rules
• Perform any other function assigned by leadership

Skills

Blockchain knowledge

Customer service

Time management

English proficiency

Filipino proficiency

Attention to detail

Team player

Education

Bachelor’s Degree

Job description

PDAX is seeking a Customer Success Associate in the Philippines to handle day-to-day customer service across multiple channels, resolve concerns, and ensure smooth interactions. The role emphasizes strong communication, product knowledge, and proactive problem solving to keep clients satisfied.

The position requires a Bachelor’s Degree and knowledge of blockchain or trading, with the ability to multitask, work under pressure, and operate in a fast-changing regulatory environment.