CRM Specialist

Manatal; Philippines; Hybrid; PHP 700,000 - 950,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Life insurance

Job summary

MicroSourcing seeks a CRM Specialist to manage HubSpot across Marketing, Sales, and Service Hubs. You will administer properties, pipelines, and workflows, while ensuring data quality and governance.

You will build dashboards, optimize automations, and manage third-party integrations, serving as the SME and trainer for cross-functional teams. The role requires 3–5 years of HubSpot admin experience in B2B settings, with strong knowledge of Marketing and Sales Hubs and certification preferences.

Qualifications

• 3 to 5 years of hands-on experience administering HubSpot in a B2B environment.
• Expertise configuring HubSpot Marketing Hub and Sales Hub.
• Proven track record building complex workflows, lead routing, lead scoring, and automated CRM processes.
• Strong experience in CRM data architecture, data hygiene, imports, deduplication, and governance.
• Ability to build analytics dashboards covering marketing, sales pipeline, and revenue performance.
• Strong troubleshooting skills with third-party integrations and data sync issues.

Responsibilities

• Administer CRM properties, custom objects, pipelines, lifecycle stages, lead scoring, routing rules, workflows, users, and security permissions.
• Build and optimize complex automation for lead management, campaigns, handoffs, and engagement.
• Maintain data quality, audits, deduplication, enrichment, and governance standards.
• Create dashboards and reports tracking lead gen, funnel, attribution, pipeline health, revenue contribution.
• Configure and troubleshoot CRM integrations and data sync issues.
• Serve as SME for HubSpot, delivering user support, docs, and training.

Tools

HubSpot CRM

HubSpot API

Data mapping

Job description

Discover your 100% YOU with MicroSourcing!

Position: CRM Specialist
Location:1880 Building, Eastwood Libis Quezon CityWork setup & shift: Hybrid | Day Shift

Why join MicroSourcing?

You’ll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:

As a CRM Specialist, you will manage the day-to-day administration, configuration, maintenance, and optimization of HubSpot across Marketing, Sales, and Service Hubs.

Specifically, you will:

• Administer CRM properties, custom objects, pipelines, lifecycle stages, lead scoring, routing rules, workflows, users, and security permissions.
• Build and optimize complex automation supporting lead management, marketing campaigns, sales handoffs, and customer engagement.
• Maintain CRM data quality, integrity, and hygiene through routine data audits, deduplication, enrichment, and governance standards.
• Build and maintain custom dashboards and reports tracking lead generation, funnel conversion, attribution, pipeline health, and revenue contribution.
• Manage, configure, and troubleshoot CRM integrations, data synchronization issues, and system workflow errors.
• Serve as the primary CRM Subject Matter Expert, delivering technical user support, system documentation, and training to cross-functional teams.

What You Need:

Non-negotiables

• 3 to 5 years of hands-on experience administering HubSpot in a B2B environment.
• Demonstrated expertise in configuring HubSpot Marketing Hub and Sales Hub.
• Proven track record of building complex workflows, lead routing, lead scoring, and automated CRM processes.
• Strong experience in CRM data architecture, database hygiene, imports, deduplication, and governance.
• Demonstrated ability to build custom analytics dashboards covering marketing, sales pipeline, and revenue performance.
• Strong troubleshooting skills with experience resolving third-party integration and data sync errors.

Preferred skills/expertise

• Official HubSpot Certifications (e.g., Marketing Hub, Sales Hub, or HubSpot Administrator).
• Hands-on experience with HubSpot Operations Hub.
• Experience working within B2B marketing, technology, professional services, or outsourcing environments.
• Excellent stakeholder management skills with the ability to translate business requirements into technical CRM solutions.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

*Terms & conditions apply