CRM Officer

Cabalen Management Co., Inc.; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

A leading CRM solutions firm in Metro Manila is looking for a professional with experience in CRM implementation and certifications in CRM technologies. The ideal candidate should be familiar with AI-driven tools and automation, along with having multilingual abilities to aid global collaborations. This role focuses on enhancing customer experiences through effective CRM strategies.

Qualifications

• Experience in implementing CRM solutions in similar industries or customer engagement models.
• Advanced certifications in CRM technologies or data analytics.
• Familiarity with trends in AI-driven CRM tools and automation.
• Experience scaling CRM operations across global markets, driving process improvements, and enhancing customer experiences through CRM initiatives.
• Active participation in industry conferences, speaking engagements, published articles, or thought leadership in CRM and customer experience domains.
• Proficiency in additional foreign languages to facilitate global collaboration and communication with multinational customers.

Skills

CRM implementation experience

Leadership in CRM

Data analytics expertise

Knowledge of AI-driven CRM tools

Multilingual communication

Education

CRM certifications

Leadership training

Data analytics education

Tools

Salesforce

HubSpot

BI tools

Job description

• Experience in implementing CRM solutions in similar industries or with comparable customer engagement models.
• Holding advanced certifications in CRM technologies, leadership training programs, or specialized education in data analytics and customer experience management.
• Familiarity with emerging trends in AI-driven CRM tools, automation technologies, personalization strategies, or industry-specific CRM platforms.
• Demonstrated experience in scaling CRM operations across global markets, driving process improvements, and enhancing customer experiences through CRM initiatives.
• Active participation in industry conferences, speaking engagements, published articles, or thought leadership in CRM and customer experience domains.
• Proficiency in additional foreign languages to facilitate global collaboration and communication with multinational customers.